Sometimes life never ceases to amaze me. I was asked to "look" at a problem system today. I really can't believe what I found. A little background - a run of the mill 3 1/2 ton elec heat split system with continual complaints of poor airflow, hot spots and general lack of comfort and cooling. All this in a commercial building setting at a shoe string budget non-profit charity organization. Here's the rub, they had a maintenance contract with a reputable company that had made numerous service calls with no resolution. 3 weeks ago a young kid comes by, listens to condenser and declares it needs "freon" and adds some. The old "gas n go". Problem worsens, calls made. Boss man comes by, shoots some inside temps with laser IR termometer and says "it's all good". Money wasted, billed for extra service calls. Another week elapses, another tech comes by, checks indoor unit, nothing wrong here.
I went by this morning and found this:
I had a tech with me and instructed him on what to look for. It's a bit hard to see at first on the air handler but notice the insulation has come off and is completely blocking the blower inlet on the right side. Did I mention a tech previously came by and checked the indoor unit? The pic of the blower wheel speaks for itself. I'm not sure if I've ever seen one so dirty and clogged and folks I've seen a million of them. I don't even want to get into the filter situation, another catstrophe that we got resolved.
Sooo...got all that mess cleared up and went outside. The tech recovered 2 lbs 3 oz of excess refrigerant on a fixed orifice critically charged system!!! We thoroughly went over everything else and corrected a few nick nacks here and there like ceiling registers being closed in occupied offices!
I'm not asking for advice, I knew what to do. I advised the charity org to cancel the maintenance agreement effective immediately and wrote a supporting report which was submitted to their attorney.
It just dumbfounds me that any company would do this. Was it utter incompetence, utter greed or a combo of the two. I dunno but I do know one local company with a blackeye and another with some new business.
And to the true professionals on this site, I am not sugesting this is common practice by any means. I believe in the preventive maintenance part of all this. It's just really dis-heartening to see a non-profit that helps needy human beings that can barely afford to pay it's staff and keep the lights on being taken advantage of so callously.
BTW - Im just venting here too, thanks for listening.