My thoughts exactly. I think he makes some valid points. But my "difficult HO" radar started beeping real loud when I read that post. I usually can tell from the way they speak, the questions they ask, the know-it-all way of talking, the tone of voice that they have called a ton of contractors and/or are going to be difficult. I usually decline the the estimate.I start thinking is this one of those customers that wont be satisfied no matter what I do. Is this the kinda guy thats gonna call every week with something silly. Is he gonna stand over my installers & watch em put every screw in.
When 6 out of 15 contractors actually DECLINE the opportunity to give a bid, I would say the problem may not lie with the HVAC contractors.