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  1. #1
    Join Date
    Oct 2003
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    Sorry guys I tried posting this once but it didn't take. I was wondering in a given work day how much time should a sevice tech. expect to have as unbillable in percentage? I as well as anyone knows that as little as possible. But thats not what I'm asking. Getting the morning service tickets, wholesaler visits, and end of the day stop at the shop. Thanks for your help.


    Stupid is as stupid does. Don't be stupid!

  2. #2
    Join Date
    Apr 2002
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    How rapidly do you want to drive yourself nuts? It also depends on how you schedule your time with your customers.

    Personally, I give my customers a two hour window when I expect to be there, e.g. noon-2PM. I also offer to call people 15-30 minutes in advance so they can get home or to the location if that will be helpful to them.

    Seattle Pioneer

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