Delta's previous policy allowed military personnel traveling in economy class to check three bags for free, and four bags if traveling in business or first class. Each bag can weigh 20 pounds over the standard allowance.
The airline's policy was in line with that of other major carriers, including American, Continental, United and U.S. Airways.
Army officials said those involved in Tuesday's incident were told that they could check four bags for free and that they could expense any excess baggage fees.
"Their orders definitely stated they could check four duffle bags," said Col. Thomas Collins, an Army spokesman at the Pentagon. "Normally, it's not a problem."
Paul Boyce, a public affairs specialist with the Army, said their orders also indicated that they could request reimbursement from the military for baggage fees. Such claims are typically settled in about 30 days, he said.
No big deal. Someone wrote the orders wrong. Somebody made a mistake. Things like that happen every day. Nothing to get bent out of shape about.
If the orders had been done right, would people be making a stink about the airlines? No, because the soldiers would have known better, and would have had the opportunity to make other arrangements.
Airlines have to limit baggage so that they can control the weight of the plane. It's not their fault if a passenger is misinformed.
Don't blame the airlines for enforcing safety procedures. Blame the clerk who wrote the travel orders.
If you want to blame someone at the airport for stupid safety procedures, blame the TSA. If you want to boycott an airline, don't do it because of sound safety procedures. Do it because of TSA procedures.
CRUD = Contamination Resulting in Undesirable Deposits.
CRAPP = Contamination Resulting in Additional Partial Pressure.
Not a reply bashing Delta but wanted to share how American helped us before our son's deployment and after his return.
We flew out to San Diego to see him off in October. He had two seabags with gear that he did not need to take to Afghanistan and did not want to store at Pendleton. When we checked in we asked the gate agent if we had to pay for the bags since they were our son's excess military gear. We were able to check the bags for free and each weighed over 50lbs.
Went back to SD this May to welcome the troops home. Same scenario, took both bags to the counter, explained they were for our son coming back in country and they flew free.
Avatar is a tribute to my Great Grandfather, Andrew Stewart. This pin was one of his advertisements for his heating and plumbing business. I never knew him but must of inherited his love of things mechanical since I am the only blue collar worker in the family