Just curious how many of you service managers/owners have your employees wear uniforms and/or adhere to some sort of dress/appearance code? Behind the counter I see a lot of different ways that technicians choose to go to a job, and I have to say that some of them are rather........questionable.
Some companies have nice button up shirts with the company name and the techs name on them, others have simple t-shirts that identify the company. They also have something on the truck/van with the company name on it.
But I have also seen things like this: the technician for the three truck operation in the torn jeans, black t-shirt with skulls on it, earlobes stretched out so wide you could drive a volkswagen through them, tattoos that include nudes, and hair that looks like squirels nested in it, driving a plain unmarked van. He has that "Just got out of jail and is on work release" look about him. The kind of thing that makes the 65 year old lady who made the service call afraid to open her front door when he knocks.
I always thought that looking like you cared what the customer thinks was fairly important.