That was the call I got, and found this package unit completely stripped of all the copper. The home owner insisted that it was my problem, not hers, and that it was my responsibility to replace the unit for FREE according to "THE LAW" because she had Asthma and couldn't breathe because of the heat and she had a new born baby suffering from the heat as well. I've never dealt with this lady before, and I will not again. Didn't charge her for the service call, and recommended that she call the police and her insurance company. She thought I was ripping her off by telling her she needed a new unit, so I just packed up my tools and left. I think I really ticked her her off when I said "M'am, you have a wonderful day", she just started cursing me at the top of my lungs as I drove away lol.