Page 1 of 2 12 LastLast
Results 1 to 13 of 15
  1. #1
    Join Date
    May 2011
    Location
    Charleston SC
    Posts
    20

    AC not cooling...

    That was the call I got, and found this package unit completely stripped of all the copper. The home owner insisted that it was my problem, not hers, and that it was my responsibility to replace the unit for FREE according to "THE LAW" because she had Asthma and couldn't breathe because of the heat and she had a new born baby suffering from the heat as well. I've never dealt with this lady before, and I will not again. Didn't charge her for the service call, and recommended that she call the police and her insurance company. She thought I was ripping her off by telling her she needed a new unit, so I just packed up my tools and left. I think I really ticked her her off when I said "M'am, you have a wonderful day", she just started cursing me at the top of my lungs as I drove away lol.

  2. #2
    Join Date
    Mar 2005
    Location
    Houston, Texas
    Posts
    11,847
    Free unit, it's the law.
    You in a heap o trouble now boy!

    That must be a new law enacted Friday morning.

    And honestly, she still owes you for a service call.

    Absolutely no reason she couldn't have stepped outside, and looked to see if the unit was even running.

    Besides stupidity that is.

  3. #3
    Join Date
    Mar 2004
    Location
    Grottoes VA
    Posts
    5,856
    Call her back, give here a really good price (maybe 1/2 the cost of the unit) to replace the unit. When she calls you back to install it refuse to do business with her because she cussed you out.
    Karst means cave. So, I search for caves.

  4. #4
    Join Date
    Nov 2006
    Location
    Southeastern Pa
    Posts
    17,856
    Quote Originally Posted by StingrayHH View Post
    That was the call I got, and found this package unit completely stripped of all the copper. The home owner insisted that it was my problem, not hers, and that it was my responsibility to replace the unit for FREE according to "THE LAW" because she had Asthma and couldn't breathe because of the heat and she had a new born baby suffering from the heat as well. I've never dealt with this lady before, and I will not again. Didn't charge her for the service call, and recommended that she call the police and her insurance company. She thought I was ripping her off by telling her she needed a new unit, so I just packed up my tools and left. I think I really ticked her her off when I said "M'am, you have a wonderful day", she just started cursing me at the top of my lungs as I drove away lol.
    No problem.

    Doesn't the president go around giving out new kitchens? A new AC system should be there on his list of entitlements....
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

    AOP Forum Rules:







  5. #5
    Join Date
    Feb 2010
    Location
    butler pa
    Posts
    1,073
    of course its your responsibility to fix it for free...she called you...
    and more than likely she wont have the $ to replace it...

    some customers...lmao

  6. #6
    Join Date
    Mar 2005
    Location
    Houston, Texas
    Posts
    11,847
    One of my wifes friends called yesterday, after hours. Drain problem. She expected me to repair it for free! She started yelling at her, when she found out that ain't gonna happen. Some people.

  7. #7
    Join Date
    Jan 2011
    Location
    Metro Atlanta
    Posts
    777
    Quote Originally Posted by the dangling wrangler View Post
    One of my wifes friends called yesterday, after hours. Drain problem. She expected me to repair it for free! She started yelling at her, when she found out that ain't gonna happen. Some people.
    I won't do business with friends or family Because it just causes problems when things go wrong (and it always goes wrong)..

    I was at my sisters home yesterday when I noticed something wrong with one of her AC unit. I asked her for a second of her time and showed her what the problem was, then I said you need to get your repair man out here as soon as possible before this becomes a big issue.

    My brother is building a new home and he asked me to do the AC work for him, I said no I can't do it but I can give you the name a few good companies that can help you.

    why, because I want to make something on it. Then he will never feel I did not save him enough money, and he will get insulted that I charged him too much, then get mad that I made a bad brand selection, and blame me for ever little problem and expect me to fix it for free.

    NO THANKS!

    Work is Work, Friends are Friends, Family is Family, and Business is Business,

    I keep it separate.
    The opinions expressed by me are not that of my employer.


    insulation modern marvels
    http://www.youtube.com/watch?v=g37riSkyZzM

  8. #8
    Join Date
    Mar 2005
    Location
    Houston, Texas
    Posts
    11,847
    Quote Originally Posted by NY2GA01 View Post
    I won't do business with friends or family Because it just causes problems when things go wrong (and it always goes wrong)..

    I was at my sisters home yesterday when I noticed something wrong with one of her AC unit. I asked her for a second of her time and showed her what the problem was, then I said you need to get your repair man out here as soon as possible before this becomes a big issue.

    My brother is building a new home and he asked me to do the AC work for him, I said no I can't do it but I can give you the name a few good companies that can help you.

    why, because I want to make something on it. Then he will never feel I did not save him enough money, and he will get insulted that I charged him too much, then get mad that I made a bad brand selection, and blame me for ever little problem and expect me to fix it for free.

    NO THANKS!

    Work is Work, Friends are Friends, Family is Family, and Business is Business,

    I keep it separate.


    Couldn't agree more. This same woman, asked back in the winter what we charged. It was too much for her. So, she called someone else. That was for the heating season. This same company, was out less than a month ago, to repair a drain problem of all things. My wife suggested she call them again. She did, and they're not goin' back for some strange,unknown reason.
    I work to put vittles on the table, not because I like to work.

  9. #9
    Join Date
    Nov 2006
    Location
    Southeastern Pa
    Posts
    17,856
    Quote Originally Posted by NY2GA01 View Post
    I won't do business with friends or family Because it just causes problems when things go wrong (and it always goes wrong)..

    I was at my sisters home yesterday when I noticed something wrong with one of her AC unit. I asked her for a second of her time and showed her what the problem was, then I said you need to get your repair man out here as soon as possible before this becomes a big issue.

    My brother is building a new home and he asked me to do the AC work for him, I said no I can't do it but I can give you the name a few good companies that can help you.

    why, because I want to make something on it. Then he will never feel I did not save him enough money, and he will get insulted that I charged him too much, then get mad that I made a bad brand selection, and blame me for ever little problem and expect me to fix it for free.

    NO THANKS!

    Work is Work, Friends are Friends, Family is Family, and Business is Business,

    I keep it separate.
    Good advice.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

    AOP Forum Rules:







  10. #10
    Join Date
    Mar 2010
    Location
    Arnold, Mo
    Posts
    391
    AC not cooling...
    That was the call I got, and found this package unit completely stripped of all the copper. The home owner insisted that it was my problem, not hers, and that it was my responsibility to replace the unit for FREE according to "THE LAW" because she had Asthma and couldn't breathe because of the heat and she had a new born baby suffering from the heat as well. I've never dealt with this lady before, and I will not again. Didn't charge her for the service call, and recommended that she call the police and her insurance company. She thought I was ripping her off by telling her she needed a new unit, so I just packed up my tools and left. I think I really ticked her her off when I said "M'am, you have a wonderful day", she just started cursing me at the top of my lungs as I drove away lol.

    I hate to say it but I think you just lost a customer!

  11. #11
    Join Date
    Sep 2002
    Location
    Northeast Ohio
    Posts
    4,842
    A double wide, right? She seems empowered, she's owed.
    A good HVAC tech knows how, an educated HVAC tech knows why!

    DEM


  12. #12
    Join Date
    Jun 2006
    Posts
    200
    you broke the law

  13. #13
    Join Date
    Mar 2005
    Location
    Houston, Texas
    Posts
    11,847

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Comfortech Show Promo Image

Related Forums

Plumbing Talks | Contractor Magazine
Forums | Electrical Construction & Maintenance (EC&M) Magazine
Comfortech365 Virtual Event