I WOULD LIKE SOME OPINIONS ON CHOOSING A NEW HEAT PUMP.

INFO:
LOCATION: SOUTH EASTERN PA.
KW RATE: .13 1ST 600 AND .06 AFTER THAT
BRAND: AMERICAN STANDARD HERITAGE
SIZE: 2 TON WITH VS AIR HANDLER
SQ FT: 900-1000

WE ARE CONSIDERING THE 14 W/A RECIP. COMPRESSOR OR THE 2 STEP 16 W/A 2 STEP SCROLL COMPRESSOR. WE ARE MOSTLY CONCERNED ABOUT THE HSPF PORTION SINCE WE USE A/C ON ONLY THE HOTTEST DAYS.

IS THE 16 2-STEP WORTH THE EXTRA EXPENSE OVER THE 14?

I HAVE MADE MANY CALLS AND CAN'T GET A CLEAR ANSWER IF THE 2 STEP COMPRESSOR IS BENEFICIAL IN THE HEATING MODE, EVERY THING TALKS ABOUT HUMIDITY CONTROL. SOME SITES STATE THAT THE SCROLL COMP. IS BETTER FOR COLDER CLIMATES.

I ALSO DISCOVERD THAT THE (UPTO)HSPF ON THE BROCHURES/WEB CAN NOT BE OBTAINED IN A 2 TON UNIT. THE BEST I WOULD BE LOOKING AT ABOUT 8.3-8.5. IS THIS TRUE OR WAS THE CUSTOMER SERVICE REP INCORRECT?

ONE OTHER QUESTION. THE QUOTE I GET ARE VERY VAGUE. THE LIST NO MODEL NUMBER, INFO ON WHO GET PERMIT ETC. I AM LUCKY IF I CAN EVEN GET A CONTRACTOR TO CALL BACK. IS THIS THE WAY A QUOTE SHOULD BE?
THANK YOU FOR YOUR HELP