When for some reason I am out of the office for any amount of time, whether it be an hour, days, weeks, and when I return, all is still running smoothly.
Most of my staff, office and techs have been with me for a while now, and they know that they can ask me for anything, and vise versa, and if its in my power, they get it. After all, it is them, not me that makes the company prosper. As an owner, you can only do so much.
There are only about 80 employees. The management has been honest with us through bad times and good. A personal verbal your doing well with your job is good enough for me. Last year I got an operational "Excellance Award". $20 max. value. The wife thought I was smart and I got lucky that night. But one on one with the boss's boss is the key. Roy