Perhaps the questions arise from training for heat pumps lagging quantity of techs encountering these systems and being thrown for a loop.
My vote is to for the questions to keep on coming, or better yet an article added to the "For Your Interest" section re: solutions for common heat pump quirks.
Building Physics Rule #1: Hot flows to cold.
Building Physics Rule #2: Higher air pressure moves toward lower air pressure
Building Physics Rule #3: Higher moisture concentration moves toward lower moisture concentration.