I was reading the article "
Cheap and free service calls aren't.
-an editorial by Johnathan Youngs
It makes sense to me. I can see a customer being upset at having to pay $125 to replace a fuse. So its better to say the blower motor is bad and charge $400....to make the customer feel better....but then the other side of this is the moral question of honesty vs. being a used car type of HVAC technician.
So how do you all handle the profit vs. morality aspect of the job??