All of the top brands advertise a select set of dealers that they call "Authorized" or "Customer Care" or some such title. On their web sites they advertise these as having special certifications. Carrier for example seems to give you the impression that their authorized dealers are the only ones who really know what they are doing and that they back them 100%. I personally think this is poor practice to recognize a number of companies and then give special badges to a few. I think everyone listed should be of equal capability and the Mfrer should guarantee that or not have them selling their product. What opinions do some of you have about what it takes to get this 'red badge of courage'. Is it a real recognition of ability or something else?