Page 1 of 2 12 LastLast
Results 1 to 13 of 14

Thread: Home Depot

  1. #1
    Join Date
    May 2005
    Posts
    74
    I somehow found out that a company I was considering is referred customers by Home Depot. Now, I figure that this company has to maintain a good level of service and try to not to get many unresolved complaints - thus, they need to be good at what they do or they jeopardize being the HVAC contractor that HD refers their customers to.

    So, all things being equal, if they have been HD's HVAC contractor and HD is continuing the relationship, I would imagine they do good work and I should consider this greatly when choosing a contractor? BTW, they are also Factory authorized Carrier Dealers.

    BTW, both Factory Authorized Carrier Dealers were not doing Manual J calcs - one said he knows based on experience and did a 550 per square foot method. Another one estimated the size of each room and was going to punch things into a computer - but didn't ask about insulation - doubt he looked at windows and orientation. So go figure.

    Thoughts?

  2. #2
    Join Date
    Jun 2002
    Posts
    460
    Originally posted by mxylplik2
    BTW, both Factory Authorized Carrier Dealers were not doing Manual J calcs - one said he knows based on experience and did a 550 per square foot method.
    Only that rules of thumb like this just don't work. I have a 1500 square foot townhouse for which 2 tons is significantly oversized, and another situation in which 2.5 tons cools 1900 square feet downstairs very nicely, even on a 95-100 degree day.

  3. #3
    Join Date
    Jan 2005
    Posts
    340
    Originally posted by mxylplik2
    BTW, both Factory Authorized Carrier Dealers were not doing Manual J calcs - one said he knows based on experience and did a 550 per square foot method. Another one estimated the size of each room and was going to punch things into a computer - but didn't ask about insulation - doubt he looked at windows and orientation.
    http://www.fsec.ucf.edu/bldg/pubs/ACsize/index.htm

  4. #4
    Join Date
    Dec 2003
    Location
    Kenilworth New Jersey
    Posts
    230

    Hmm

    My thoughts are if the contractor was decent and on the up & up he would not need referrals from HD and pay them a percentage of his take.

    John

  5. #5
    That was my laugh of the day! HD referrals make a contractor "good", heehee ha ha hoooo! Get references from people who have actually bought systems from the contractor you are considering... the only opinion to trust is from folks just like you.

  6. #6
    Join Date
    May 2005
    Posts
    74
    Originally posted by h2045
    My thoughts are if the contractor was decent and on the up & up he would not need referrals from HD and pay them a percentage of his take.

    John
    If HD came to you and said that you'll be our primary HVAC contractor, you wouldn't take it? How does that make them a not so decent contractor?

  7. #7
    Join Date
    May 2005
    Posts
    74
    Originally posted by control_noob
    That was my laugh of the day! HD referrals make a contractor "good", heehee ha ha hoooo! Get references from people who have actually bought systems from the contractor you are considering... the only opinion to trust is from folks just like you.
    Doesn't the contractor provide prospective customers with their best references? If I call them, I'm sure I'll get rave reviews. There's got to be a better way - I'm going to sell this idea to online yellow pages (e.g., Y Company). Everytime a company pulls up from a yellow page search, there would be a feature that allows internet users to submit feedback/comments from registered users. BBB has very little info - just complaints - no positive feedback and you can't see any details of complaints. Something like epinions.com but just linked to online yellow pages.

    Y Company would pay some money to people providing feedback who had a large number of "this was a helpful review". In return, people use Y Company yellow pages to search and this increases site traffic and thus, more revenue from advertising on this Y Company site.

  8. #8
    Join Date
    Jun 2004
    Location
    Clayton,NC
    Posts
    407
    Originally posted by mxylplik2
    Originally posted by control_noob
    That was my laugh of the day! HD referrals make a contractor "good", heehee ha ha hoooo! Get references from people who have actually bought systems from the contractor you are considering... the only opinion to trust is from folks just like you.
    Doesn't the contractor provide prospective customers with their best references? If I call them, I'm sure I'll get rave reviews. There's got to be a better way - I'm going to sell this idea to online yellow pages (e.g., Y Company). Everytime a company pulls up from a yellow page search, there would be a feature that allows internet users to submit feedback/comments from registered users. BBB has very little info - just complaints - no positive feedback and you can't see any details of complaints. Something like epinions.com but just linked to online yellow pages.

    Y Company would pay some money to people providing feedback who had a large number of "this was a helpful review". In return, people use Y Company yellow pages to search and this increases site traffic and thus, more revenue from advertising on this Y Company site.
    Great idea. I can just complain about my competition on the yellow pages and then add a great review to my own ad. I can threaten to add a bad review unless they lower the price when shopping for price. Any time they don't act the way I want I add another bad review.Muhahaha

  9. #9
    Join Date
    Aug 2002
    Location
    Office and warehouse in both Crystal River & New Port Richey ,FL
    Posts
    18,836
    Originally posted by mxylplik2
    I somehow found out that a company I was considering is referred customers by Home Depot. Now, I figure that this company has to maintain a good level of service and try to not to get many unresolved complaints - thus, they need to be good at what they do or they jeopardize being the HVAC contractor that HD refers their customers to.

    So, all things being equal, if they have been HD's HVAC contractor and HD is continuing the relationship, I would imagine they do good work and I should consider this greatly when choosing a contractor? BTW, they are also Factory authorized Carrier Dealers.

    BTW, both Factory Authorized Carrier Dealers were not doing Manual J calcs - one said he knows based on experience and did a 550 per square foot method. Another one estimated the size of each room and was going to punch things into a computer - but didn't ask about insulation - doubt he looked at windows and orientation. So go figure.

    Thoughts?

    It's my understanding that the HD contractors are Trane Comfort Specialists(extra requirements) in all or most all cases,though this doesn't insure perfection ,it's likely to be a better install,and sure to get Tranes attention if their is a problem.

    Carrier Factory Authorized Dealer's(special requirements as well) install comes with a Satisfaction or your money back ,during the first year ,backed by Carrier,surely will get Carriers attention ,if there's a problem.

    I don't think a dealer can be both of the above,because along with training requirements etc., there's a percentage of business ,loyalty factor,of 75% or more ,to that brand.

  10. #10
    Join Date
    Jun 2004
    Location
    Dallas
    Posts
    179
    The big problem with the review thing is that like the BBB, most people only go complain when they are ticked off. If is was a good, trouble free install, they would just go on with their lives and not spend the time to go write a review.

    I had three quotes for one of my system replacements. Home depot and 2 other non- big box related outfits.

    1. One just wanted to replace with the exact same size and tried to use some of the old dirty plenum and ducting.

    2. One just walked in and said "This looks like about 3, 3.5 tons" I said "how do you know?" and he backed down and asked what was already there (2.5) and I said it was fine with 2.5. His price was unbeleivably high.

    3. Third was Trane from Home depot- he did a proper calc, helped make the proper seer and feature decision, and put it in himself. He did such a good job that I recommend him to everybody and I already had him replace my other systems' AH/coil/furnace (not through HD this time). He did just as good of a job and didn't try to oversell it.

    This may not always be the case with HD references, but this one was a sure thing.

  11. #11
    Join Date
    Aug 2005
    Posts
    43

    Post Home Depot Installations

    Although not HVAC yet, my experience with Home Depot is good too. I bought a second house this past year and had Home Depot put in new windows and carpet and granite countertops. The estimation sheets were very detailed and neatly printed out. The project managers would call during and after the installation to make sure everything was going well. They even asked about the dress of the installers and whether they were wearing the name tags that Home Depot made for them (not that it's all that important to me). And of course, the installation was great. I also like the idea that if I don't like one manager, I can always talk to an even higher manager on the phone, all the way up. I kinda like the idea of having Home Depot do all the work for me in terms of screening and weeding. My quotes from Home Depot were also quite competitive. I think the main reason I used Home Depot though is because I already know them myself. I'm sure a lot of private contractors are even better than Home Depot, it's just that all my friends recommend different contractors and I don't know which one to pick--James

  12. #12
    Join Date
    Dec 2002
    Location
    Rochester, MN
    Posts
    5,304

    Re: Home Depot Installations

    Originally posted by univmd
    Although not HVAC yet, my experience with Home Depot is good too. I bought a second house this past year and had Home Depot put in new windows and carpet and granite countertops. The estimation sheets were very detailed and neatly printed out. The project managers would call during and after the installation to make sure everything was going well. They even asked about the dress of the installers and whether they were wearing the name tags that Home Depot made for them (not that it's all that important to me). And of course, the installation was great. I also like the idea that if I don't like one manager, I can always talk to an even higher manager on the phone, all the way up. I kinda like the idea of having Home Depot do all the work for me in terms of screening and weeding. My quotes from Home Depot were also quite competitive. I think the main reason I used Home Depot though is because I already know them myself. I'm sure a lot of private contractors are even better than Home Depot, it's just that all my friends recommend different contractors and I don't know which one to pick--James
    I agree with univmd.

    Here is a link to my system if you didn't see it. http://www.hvac-talk.com/vbb/showthr...1&pagenumber=1

    I was impressed with the stuff they do to make sure the job gets done. The people who first came out to do the bids and install didn't know I work at Home Depot or knew I used to be in the field till the day after the install. So they weren't doing a good job just for me cuz I know what to look for.

    I get a follow up calls to make sure the job was done, and also again this spring to make sure someone had come out and did a start up on my A/C.

    I just happend to be a a customer's home about a month ago to take care of a call on her washer/dryer set up, and see the had a new system installed, and it was top job like mine. I asked her about it and she was very happy.


  13. #13
    Join Date
    Jan 2005
    Posts
    84
    I recently had Trane through HD put in a system that to date has had numerous issues: missing jumper wire, insufficient ducting, wrong copper line size, wrong electrical wiring, oversized and running 16+ hours/day. HD came out and took measurements for load calcs and gave the install a good inspection. He is now running calcs and will have Trane make things right. In a previous life this HD rep installed HVAC. I was very impressed with his reasoning behind explaining the problems I currently have with this system. Ironically, it was my installer who suggested I buy the unit through HD to finance it free for 12 months. Now, thanks to HD's desire to see that my unit is designed and installed correctly, this Trane "trained comfort specialist" is getting ready to replace my condenser, lineset, wiring and rework the ducts to make them right.

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Comfortech Show Promo Image

Related Forums

Plumbing Talks | Contractor Magazine
Forums | Electrical Construction & Maintenance (EC&M) Magazine
Comfortech365 Virtual Event