I do duct cleaning,and it takes me almost all day to do it right,6 to 8 hours. I have seen companies charge $200 to do a row home, and finish in 2 hours. Of course you can't do a good duct cleaning in two hours even with 2 men. I charge $325 (for a row home) and spend most of the day at the home.I usually wind up with a 5 to 10 pound bag of dirt when I am done doing a home. Much of the weight of that dirt is from sheet rock left in the duct when the home was built.
Some of these duct cleaning companies do more harm than good when cleaning ducts. They stir up a lot of dirt and block up the evaporator if they are not careful. And also cause problems with dirt in the heater.
By the looks of your pictures the dirt could be removed by a vacuum. However the pictures you have show insulation and you cannot send a power brush down the duct with insulation in it or you will destroy the insulation in your duct.
You would have done better using a small duct cleaning company (even a one man operation)to do it right. Why people call sears to clean duct I don't know. Oh yes the guarantee. Bloney, small company can give just as good a guarantee as sears. Since you called sears to do the job have them come out ot do it again. I wouldn't.
The ducts in a home are small and the people who clean ducts are limited to what the can send down the ducts that are in the walls and ceilings. The pictures they show are of a big brush rotating down the duct to losen all the dirt and then sucked out with a vacuum machine. In reality a very small brush is used and the brush will usually get stuck the first turn it encounters (Duct elbows, sheet metal screws). In theory its easy to clean ducts, but in reality it is not, unless of course you want to rip the walls and ceiling apart.
I once worked for a company that used an $8,000 portable duct cleaning machine to clean residential ducts, and the men had problems with the hoses and brushes getting stuck in the ducts, and they would wind up doing a lously duct cleaning.
Good luck, Oh by the way, how long did it take them to clean your ducts? What did sears charge you?
[Edited by 42yrs exp on 07-26-2005 at 04:38 AM]