We recently installed and configured a honeywell webstat which was working perfectly and could be accessed without issues on the LAN side. The customers' IT department was trying to get access to it over the WAN and ran into issues. In one of their attempts to figure it out, we think that they may have changed the ip address or subnet mask and now were completely locked out of the WebStat.
Is there a way to do a master reset on the webstat without using the serial system shell? we don't have a computer available with a RS-232 port.