tbactbac- don't take it personally. We jump on each other, too. Of course, over in the Professional side of this forum it's nothing but gentlemanly decorum. Kind of like a Senate hearing. Such as: "I would like to yield my time on TXV discussion to the distinguished gentlemen from Florida..." That's why homeowners aren't allowed there. WE can't keep a straight face long enough. Seriously we do get bothered by someone saving a buck and it bounces back at them. I have a customer trying to that right now: no money & a hail-flattened condensor we told her to jumk out 3 years ago. It can't keep up with the 105F+ temps we've had lately. Now, she found a used unit and wants me to install it. Is it the right size? Does the darn thing even work? Will I be the one yelled at if it doesn't? Maybe, maybe, yes. Since she's a long term customer, my supervisor will probably tell her 'we'd love to'... If I could, I'd loan her some $$ for a new condensor/coil but I'd never see it again and my wife would shoot me- she's a pretty good shot, so is our younger daughter.
I think more of it like we're watching over our homeowner visitors with a fatherly passion. OK, so most often it's more like Red Foreman in 'The 70's Show'. Can't tell you the times just this last couple of weeks I've wanted to put my hands on a guy's shoulder, look him in the eyes and say "you're a dumbass, you failed to take care of your HVAC system and wonder why it failed you in the hottest days in years, now shut the hell up, leave me alone, get back in line and wait your turn" (not talking to you- this was hypothetical).
Seriously, the guy didn't ask enough questions "Is the refrigerant in the condensor or was it evacuated?" for one. It appears he blatently omitted a couple of important steps. It could seriously damage at worst or at best, negatively effect the performance over the long haul. My money's on even odds at both. If you trust him to make it right, ask him to do so. This gives the guy a chance to come clean and show his professional side (if he has one). More important than screwing up is if the person who screws up is adult about it and fixes the problems he caused. If not, look for a competent installer and have done what the guys have said earlier. I wish it was tatooed in a conspicuous place whether you can count on someone to do a good, honest job or not. I bet not one of us can say they never tried to get by on the cheap over something and were successful 100% of the time. Do you really floss like you try to tell your dentist? He knows you're lying, just admit it. (ma'am, do you change your filters regularly? Of course I do.) See, it happens in every profession. Whether it be car repair, buying used tools, an old girlfriend, etc. when you try to get by on the cheap, you take a chance. I've done my share of 'saving a buck' and spending a wad to fix it.
Bear with us and our ways. It's hot, I'm tired & thirsty and have had my fill of people wanting special, immediate drop-everyone-else-me-first service. So are the rest of the guys here. I'm blessed with a lot of really nice people that I treasure dearly as customers. And I'm cursed with a few idiots who I wish would call any one else, too. Then, there are a few 'welfare' cases you try to help out, once in a while too. Those tend to bite you in the butt hard sometimes. No good deed goes unpunished! Good luck. Greg
[Edited by greg swob on 07-22-2005 at 10:06 PM]