The BBB sounds like a joke from reading that. This guys sums it up pretty good:
* Tech Air Conditioning of Richardson had one unanswered complaint on a repair matter.
Al McCamant, an owner of the family-run shop, said he was not familiar with the gripe at issue. But, he added, "It's not worth our time answering what we call stupid complaints, because they're so far out. Some people like to complain. They're looking for something to complain about. That's why we didn't bother" to answer the matter.
He said the company is a preferred contractor for a major home-warranty company, has "good clientele," and does not "rip people off." He also indicated that one complaint in three years is a good record.*
One customer complaint in three years and the BBB is on them? I wonder what the BBB's track record is with unhappy customers?
We have had one BBB complaint in the last 4 years.
Customer complained that I did a repair on her system, then the compressor died the same night. Claimed I didn't tell her the repair was temporary and that the system could fail again soon.
We faxed them the invoice where I stated explicitly that the repair was temporary, along with the proposal for replacing the unit, and the 5 invoices from the previous 2 years, all saying the compressor was not pumping properly, and giving a price for a new unit.
The b**ch always acted like it was beneath her dignity to have to speak to a repair person whenever I was there, and she didn't listen well.
After recieving all my documentation, the BBB basicly deleated the complaint. It never even showed up on any searches.
If more government is the answer, then it's a really stupid question.