Originally posted by lowtemp
At a no AC call friday. The customer seemed friendly at first(he was a new customer).I diagnosed problem quickly as a bad condenser fan motor. I happened to have one in my truck. Before i went to get it i decided to ask for a glass of water first,it was 92F outside. He looked at me in disgust and said"you'll get your water after my AC is running!' I just looked at him in shock. At this point he didnt know i had the motor in my truck. So i said" The condenser fan motor is burnt out and unfortunately i wont have one until monday" He was pissed and i left. I felt good of what i did and felt it was justified. Any thoughts?
When it's hot and humid I have many customers that go out of their way to offer a drink of water or pop because they are glad that you are there to help them.
Obviously this customer was a complete moron or worse.
In all honesty you screwed yourself because you have to go back there and it's going to cost you time and money to drive there.
I think I would have fixed it then and there and possibly added about a $20.00 jerk off customer fee on top of it somehow and been done with him.
John is also right though, he does not owe us a drink of water or a pop, we should already have that with us just like our tools.
Years ago, when I was still a hot head, if I was in that situation I propbably would have done the same thing you did...........but now I really recognize the fact that time is money and we need to move on to the next call.
I really can't fault you for what you did though, it sucks being out there in the heat working on someones POS.
I hope you collected your service fee in case he decided to call the competition after you had diagnosed the problem.