We have had the same equipment/sheet metal supplier for the past 10 yrs. Why? A respected ICP tech svc advisor works out of that branch and personally handles all our orders, works with us closely with those pull your hair out situations and ALWAYS follows up on everything. Our rep from that company is one of the best all around layout guys and extremely knowledgable in the products and bldg applications.
Our other major supplier on the other hand for controls and boilers, rep has no clue about much but does what he can. 50/50 if an order is going to be correct and store svc. sucks. We're stuck with them. Least of the worse around here.
My friend owns a decent Johnstone but he can't compete with 50% higher pricing on most items to us and no delivery.
"The Bitterness of poor quality remains long after the sweetness of low price is forgotten"