Do I have any rights? - Page 2
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  1. #14
    Join Date
    Jul 2005
    Posts
    3
    Thanks for the feedback so far- here are a couple responses:

    t527ed: Thanks, I am going to look them up and call today.

    miami mike: The tech that came for the leak search had a yellow box with a metal wand of sorts attached to it and he waved it all over the outdoor units and exposed lines and nothing happened, then he went to the crawl space and the attic (by himself) and I could hear some high-pitch beeping tones and he came out and reported the three leaks in each unit.

    smokin68: I will definately be reading my warranty literature very thoroughly today- but I am pretty sure it is 10 year Parts & Labor. Thanks.

    controldude: Maybe a visit to the local EPA will be an eye-opener to these two contractors...thanks for the suggestion.

    miami mike: I too think the coil should have been replaced since day one- which was three years ago.

    classical: I am in Virginia- the equipment is not Carrier (and it is not Trane). I am going to spend the weekend putting together a binder with copies of all invoices, service reports, letters, and notes from the past three years, and even some pictures- I am going to send to both contractors, the state disributor, and the manufacturer...maybe a hint about possible further action. About now the triple damages for the deceptive trade practice sounds interesting.

    madjack: The warranty did not pay for the gas and go's- I have spent about $750 on Freon and service visits in three years. I had already purchased the 10-year warranty when the equipment was new, I had a Energy Savings Agreement in place with the original contrator, and ultimately purchased a Maintenance Contract from the second contractor. I have had Freon added twice in the past month and have been invoiced for both visits, I got a bill yesterday from contractor 2 for the leak search! For warranty service I call the service contractors and I think they invoice back to the Virginia state distributor. It is ALMOST getting humorous...

    jultzya: Thanks for the link-- that is too funny! Being an electrician I found it interesting but not as amusing as some of the reponses.

    mikej: Unfortunately I think this is what will probably end up happening- me getting a lawyer involved. I really think things should be resolved prior to that but I am getting nowhere on my own and it appears I have been taken advantage of for the last three years.

    Thank you all!

  2. #15
    Join Date
    Jan 2005
    Posts
    340
    Originally posted by kirby2000
    The warranty did not pay for the gas and go's- I have spent about $750 on Freon and service visits in three years. I had already purchased the 10-year warranty when the equipment was new
    Does your 10-year warranty have an exclusion for refrigerant? FWIW I'd consider that a 'part'.

  3. #16
    Join Date
    Aug 2002
    Location
    Office and warehouse in both Crystal River & New Port Richey ,FL
    Posts
    18,836
    Who's the manufacturer?Have You called their 800 number yet,if not that's the place to start.

  4. #17
    Join Date
    Apr 2005
    Location
    Richmond, Virginia
    Posts
    365
    Did you contact the BBB? I don't know where you are in VA but I just installed a system for the president of the local chapter of the BBB here in Richmond. He's a great guy and can help you out if you need to take it to arbitration.

    Sean Cantrell

  5. #18
    Join Date
    Jan 2004
    Posts
    108
    Another possibility: http://www.ripoffreport.com

  6. #19
    Join Date
    Apr 2004
    Posts
    7,680
    I guess I'm wondering why you all are blaming the mfg for the contractors not doing thier jobs. The claim for the new coil was not placed until after the warranty expired. Seems to me, I would have the beef with the contractor. Mfg's dont hire contractors, The distributor in this case should offer some support to the homeowner for a new coil once he sees enough documented evidence that there was poor service.

    A leak gone unrepaired for 8 years boarders abuse or lack of service. This poor homeowner should be taking the contractors to small claims court for the reimbursement.

  7. #20
    Join Date
    Jul 2005
    Posts
    3
    A quick thanks and reply to the latest posts:

    travisfl: No, freon is not listed as an exclusion and yes it should have been recognized as a part and provided at no cost. The state distributor acted strange when I mentioned that I was invoiced for freon, and this afternoon as I talked to the manufacturer they too were curious about it.

    dash: I called the manufacturer twice in the past as I went through this- once last September and this past April...on the day my ten-year warranty expired! I called the distributor for the state this afternoon and was told the manufacturer would be willing to provide the two coils but no labor- I told him this was unacceptable. I then called the manufacturer and went through my whole story again- including my two reference numbers from my previous calls to them and an update as to the position of the state rep. The manufacturer asked that I fax them copies of invoices for adding freon and the correspondence- while at the same time they would call the state rep. We will talk more next week.

    sean88: I have not called BBB, yet; however, I am keeping that option available if I do not get an adeqaute resolution working with the manufacturer, state rep, and the local contractor.

    engineerguy: thanks for the link, I will add it to my favorites and have it as an avenue if things do not work out.

    docholiday: I agree, my beef is with the first contractor- I aggesively tried to get them to own up to their responsibilities but they would not; I called the distributor about the problem and was directed to another contractor; I called the manufacturer and was directed to the state distributor- I was being jerked around and led in circles as three years ticked by and my warranty expired. The distibutor at this point, this afternoon, is being very uncooperative and claiming he will furnish two coils- period.
    If I do not get an acceptable resolution pretty dern quick (before I need freon again!) I will retain a lawyer and start at the bottom and work my way up the ladder of responsibility...contractor(s), state distributor, and the manufacturer-- all were aware of what was going on and did nothing to assist.


    Thanks to all for your time and responses!

  8. #21
    Join Date
    Jul 2005
    Posts
    2

    Wink If you want results, contact this guy

    Tom Martino has a nationally syndicated radio program that is blasted all over the U.S. It's called Troubleshooter and he specializes in cases like yours. They will get the company on the air and if they don't take care of you, it will hurt their business. Go here before paying for an Attorney. Use the Attorney as your next option. http://troubleshooter.com/
    Good luck! It's a good thing you wrote letters and have copies of them.

  9. #22
    Join Date
    May 2003
    Location
    Sarasota. Fl
    Posts
    1,236

    Re: If you want results, contact this guy

    Originally posted by wbr
    Tom Martino has a nationally syndicated radio program that is blasted all over the U.S. It's called Troubleshooter and he specializes in cases like yours. They will get the company on the air and if they don't take care of you, it will hurt their business. Go here before paying for an Attorney. Use the Attorney as your next option. http://troubleshooter.com/
    Good luck! It's a good thing you wrote letters and have copies of them.
    Spam.
    It is the job of thinking people not to be on the side of the executioners.

    ~Albert Camus

  10. #23
    Join Date
    Jul 2005
    Posts
    2

    Frown Just advice

    My message is not spam. I'm just a regular consumer who wants a fair deal when I pay for it. This fellow is asking for help. The one thing a company doesn't want to do is have their poor work practices listened to on the drive home. Word of mouth travels fast. I would contact troubleshooter. If you want to give the guy a chance, send him copy of the letter you have pre-written to the Better business Bureau (BBB) and one you've written to the radio program. Tell him you're going to mail these if your problem is not resolved. Give him one last opportunity to fix it and the fact you've pre-written the letters shows him you are not bluffing. Yes you have rights.

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