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  1. #1
    My home is ten years old and I have two heat pumps- one for upstairs and one for downstairs. I have a 10-year extended parts & labor warranty on all the equipment. Both indoor units needed a "charge" three years ago and I was billed for two pounds of freon. A couple months later the units again needed a pound each, a couple moths after that the same thing again. After the fourth time I sent a letter to the installing / servicing contractor asking him to a do a leak search, which he never did. I ended up sending about six letters before I finally got frustrated and called the manufaturer and was given the name and number of another contractor in my area. The replacement contractor came on board and added freon twice before I finally asked them in writing to perform a leak search. It seems verbal requests get no attention. I called the manufacturer rep for the state of Virginia and explained my situation- I had concerns the warranty would expire before my problems resolved- I was told it would be taken care of regardless. Finally, the replacement contractor performed a leak search three days after my ten-year warranty expired and found three leaks in each indoor unit and they can not be repaired. After waiting two months and adding freon three times I called and asked the contractor what is going on! I have been told the manufacturer is deciding whther to warrant the coils or not, and if they do replace the materials they will not pay the labor. I would be expected to pay this!
    The end of the story: Freon has been added eight times for a total of 12 pounds over three years; I sent seven written requests combined to two different contractors and even talked to the state distributor rep twice and the the manufacturer twice for a leak serch prior to my warranty expiring.
    Now what should I do? Do I have any rights? Thank you in advance for any information you may be able to provide.

  2. #2
    Join Date
    Mar 2005
    Location
    burlington county n.j.
    Posts
    9,744
    i don't know if you have them in your state but you might want to get state or county consumer affairs involved. they are very persuasive around here.

  3. #3
    Join Date
    May 2003
    Location
    Sarasota. Fl
    Posts
    1,276
    Originally posted by kirby2000
    My home is ten years old and I have two heat pumps- one for upstairs and one for downstairs. I have a 10-year extended parts & labor warranty on all the equipment. Both indoor units needed a "charge" three years ago and I was billed for two pounds of freon. A couple months later the units again needed a pound each, a couple moths after that the same thing again. After the fourth time I sent a letter to the installing / servicing contractor asking him to a do a leak search, which he never did. I ended up sending about six letters before I finally got frustrated and called the manufaturer and was given the name and number of another contractor in my area. The replacement contractor came on board and added freon twice before I finally asked them in writing to perform a leak search. It seems verbal requests get no attention. I called the manufacturer rep for the state of Virginia and explained my situation- I had concerns the warranty would expire before my problems resolved- I was told it would be taken care of regardless. Finally, the replacement contractor performed a leak search three days after my ten-year warranty expired and found three leaks in each indoor unit and they can not be repaired. After waiting two months and adding freon three times I called and asked the contractor what is going on! I have been told the manufacturer is deciding whther to warrant the coils or not, and if they do replace the materials they will not pay the labor. I would be expected to pay this!
    The end of the story: Freon has been added eight times for a total of 12 pounds over three years; I sent seven written requests combined to two different contractors and even talked to the state distributor rep twice and the the manufacturer twice for a leak serch prior to my warranty expiring.
    Now what should I do? Do I have any rights? Thank you in advance for any information you may be able to provide.
    What you have experienced is not (I hope) the industry norm.

    At the company I work for everyone is equipped with an electronic leak detector.

    Doing a "gas and go" is certainly frowned upon. After all, if Im "on call" and get sent to a "call back" at 10:30 pm for an undercharged system that was recently "gassed" Im gonna be pissed and let my coworker know about it.

    Call another contractor and tell them know you need a tech to show up with an electronic leak detector on his truck and "perform a leak search".

    Keep calling until you find someone that will assure you that is what will happen.

    Good luck.

    [Edited by miami mike on 07-15-2005 at 12:12 AM]
    It is the job of thinking people not to be on the side of the executioners.

    ~Albert Camus

  4. #4
    Join Date
    Jun 2003
    Location
    Florida
    Posts
    9,548
    It sounds to me like you covered all your bases by the requests in writing.Write one more letter and directly call the manufacturer of your unit. Per EPA standards,they don't have to fix your leak but they SHOULD. Passing off a defective coil shows me incompetance and laziness, especially if the parts warrantied. You will probably have to cover the labor,as your warranty most likely states this. Read it carefully.
    If everything was always done "by the book"....the book would never change.

  5. #5
    Join Date
    Apr 2005
    Location
    Boulder,CO.
    Posts
    552
    If you have the original service reports I would take them to the EPA with your story they have enough evidence to determine whether your system was exceeding the 10 percent
    per year leak rate. This may not fix your problem but it might get rid of the hacks that have been working on your systems. Hope this helps.

  6. #6
    Join Date
    May 2003
    Location
    Sarasota. Fl
    Posts
    1,276
    Originally posted by smokin68
    It sounds to me like you covered all your bases by the requests in writing.Write one more letter and directly call the manufacturer of your unit. Per EPA standards,they don't have to fix your leak but they SHOULD. Passing off a defective coil shows me incompetance and laziness, especially if the parts warrantied. You will probably have to cover the labor,as your warranty most likely states this. Read it carefully.
    Hes got a 10 year "Parts and Labor".

    The "defective coil" should have been changed from day one.





    It is the job of thinking people not to be on the side of the executioners.

    ~Albert Camus

  7. #7
    Join Date
    May 2002
    Location
    Houston Texas
    Posts
    6,323
    I sincerely doubt that residential units hold more than 50 lbs. of refrigerant so the 10% law will not apply.

    MM is right 10-year P&L should not cost you anything and should have been done.

    What state are you in and what brand equipment? Carrier I bet!

    Regardless you are in the right and have legal avenues in Texas you could sue in small claims court and collect triple damages up to $15,000. What you have encountered is called deceptive trade practice. Paper trails always pay off in the end. Send copies of all letters to the offending companies along with an intent to sue in small claims court. Send certified mail and send to owner and or president of companies.

  8. #8
    Did the warrenty pay for the gas and goes? I hope you kept all doucuments and copies of the letters.The fact that you registerd a complaint before the experation date should help.Also, who was the warrenty company? I know when we sold em it wasn't from the manufacturer per se.

    [Edited by madjack on 07-14-2005 at 11:05 PM]

  9. #9
    Join Date
    May 2003
    Location
    Sarasota. Fl
    Posts
    1,276
    Originally posted by madjack
    Did the warrenty pay for the gas and goes? I hope you kept all doucuments and copies of the letters.The fact that you registerd a complaint before the experation date should help.Also, who was the warrenty company? I know when we sold em it wasn't from the manufacturer per se.

    [Edited by madjack on 07-14-2005 at 11:05 PM]
    We sell extended warranties that are backed by the manufactures themselves.(AMSTD/Trane)

    A 10/10 costs less then two months of electric.



    It is the job of thinking people not to be on the side of the executioners.

    ~Albert Camus

  10. #10
    You might check with this guy.

  11. #11
    Join Date
    Jul 2005
    Posts
    88
    Yea but who wants "sloppy seconds"

  12. #12
    Join Date
    May 2003
    Location
    Sarasota. Fl
    Posts
    1,276
    Originally posted by dexman
    Yea but who wants "sloppy seconds"

    Give me the coil and the labor allowance.

    Consider it done.

    It is the job of thinking people not to be on the side of the executioners.

    ~Albert Camus

  13. #13
    Join Date
    Jul 2002
    Location
    St Paul, Minnesota
    Posts
    3,468
    Give a lawyer all of your paperwork and notes. He will invite the manufacturer and the contractor in for a visit.

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