Bought a 5 ton Puron Carrier unit 2 years ago with the 10 warranty and today in the 100 degree Texas heat the AC wont work... Called Sears and they said they cound not come out for 1 1/2 weeks. We have 3 foster kids and 2 little Yorkies with long hair used to AC, they cant live in this heat for that long with no AC... Called Carrier to see if we could get someone else out and they said it would void our warranty if anyone else worked on it but Sears.. Does anybody know what else we can do? The outside unit is working but froze up the inside was frozen too . The fan inside is not coming on, but the motor wasnt hot, so dont think it is the fan motor.. Can someone help???