My customer has a "DOW 333-I" Dongle so it is capable of using Illustrator yet it is greyed out in the menu options. He has origional discs 220.127.116.11 and 3.33 yet none offer the Illustrator when installed? Am I missing something? I thought it was in the Orca Suite package and would automaticly install when the "I" dongle is in and run when seen? We would like to modify graphics. He also has a "DOW 321-E" on another PC. What is the "E" for...Ethernet/Serial.