Saturday 2nd call I get a two unit maintenance!
I do NOT agree with doing maintenance's year round in Phoenix. Guarenteed it will be BLOW N GO especially on a call like this with ****ty access, and the customer mentions HOME WARRANTY!
So I was on call and so I also worked Saturday and Sunday.
When I got this call Saturday at 11AM I was PISSED!
ESPECIALLY when right away I get showed to the ATTIC unit!!!
This was AFTER I got him to take down his **** from the shelves. This access is not even CLOSE to 24"x24"
And there's the unit. A 30 yr old RUUD that I can barely reach, yet alone access!
NO catwalk. And that's the access panels where them trusses are in the way.
Like we would EVER clean them coils!
There's the condenser for this system. Nice.
Customer ignorance is bliss. He acted SURPRISED that them bricks being there is a bad idea!
being pissed off to be doing a maintenance at OVER 100 degrees. That's what I moved so I could clean the coil.
After this job was done. i got a commercial job. Me being the only commercial tech on that Saturday.
Get to the resteraunt afternoon to find a BAD compressor. If I had gotten the call instead of the maintenance I could have got a compressor before ARS closed at noon. But that resteraunt stayed at 90 degrees all weekend!
Then after that call, I could have about quit my job.
The dispatcher calls me on my personal phone (weird) rather than over the nextel (POS).
To tell me that Sunday morning at 7:30 sharp I'm going to south East Scottsdale to do a 2 unit maintenance!!!!
I live in the North WEST valley a good hour or more away.
Pissed off about the Saturday/July maintenance while we're letting CASH calls go, I told her a few things as well as said my wife expects me to go to CHURCH before I ran my EMERGENCY calls so I would NOT be doing that maintenance and I was TOLD by supervisors I was a BACKUP for emergency onloy that the Sunday tech could not keep up with.
My dispatcher argued and tried to manipulate me into doing it. Saying I would be in trouble if she had to call the supervisors. I told her she BETTER so THEY can tell me I'm doing a facking maintenance on Sunday.
Anyway. I finally called my super who straightened her out. A dispatcher who a lot of techs have problems with for making her OWN decisions like that.
All she could say was how we could loose a long time customer because the suctomer wanted a SENIOR tech only and needed SUNDAY.
I thought loosing a employee would be more important!
Anyway. Anyone else get weekend maintenance's on 110 degree days on a somewhat regular basis???