Crappy Saturday feel like BLOW AND GO!!!

[PaysonHVAC]

It's Saturday and my rotation to work it.

After doing my first break down call and waiting 30 minutes for my dispatchers to get back to me they tell me we're short a few techs today then give me a facking 2 unit maintenance!

First of all I don't agree with the fact that we are still doing maintenance calls in JULY here in the Arizona Valley when we can't keep up with the break down calls. And now we're even short a few techs today who are no shows!
$10 says they blow of some people who have NO A/C but the maintenance's wont be re scheduled!!!

Earlier this spring they told us they'd cut off maintenance's from being scheduled past May. But obviously, not true!

So. Who else works for a company that gives maintenances all summer long at over 100 degrees????

[Irishmist]

I can tell you that if I was the loyal customer that had a maintenance agreement with your company and had been patiently waiting for my system to be serviced, I would probably have blown you off by now, and gone elsewhere. The maintenance agreement customers are too often used as fill in work around the other service calls, and not given the respect and priority they should. Yeah, I might not make a no cool or no heat call, but you can bet your ass-ets that I'm gonna take care of my pm customer. After all, he has placed his trust AND money with me since my pms are pre-paid. They take priority. period.

[andserco]

July maintenance calls + July summer temperature(especially in the southern states) =

[will 2]

Maintenance on a Saturday ? Ain't going to happen.

[PaysonHVAC]

Originally posted by John Lloyd
I can tell you that if I was the loyal customer that had a maintenance agreement with your company and had been patiently waiting for my system to be serviced, I would probably have blown you off by now, and gone elsewhere. The maintenance agreement customers are too often used as fill in work around the other service calls, and not given the respect and priority they should. Yeah, I might not make a no cool or no heat call, but you can bet your ass-ets that I'm gonna take care of my pm customer. After all, he has placed his trust AND money with me since my pms are pre-paid. They take priority. period.

yup. What happened was they have SO MANY of them that in APRIL when we got our first heat wave here in Phoenix they rescheduled them for even LATER into the summer!!!!

They should have taken their loss back then and did the P.M.'s.

Also all they preach about in meetings is selling agreements. But now here we are next year. No more techs if not LESS than last year.

ANd what's even worse? Since our office girls try to sell a P.M. contract to each new customer (gfor a commision) I've had customers on contact wait 2 days for a no cool this summer and been to some NEW customers who just signed up. So since they bought one from the office girl over the phone, THAT customer got the 24 hr response time! THAT's BULL **** cuz as I see it they were NOT on the contract already when they called in.


Anyway. Back to present. It's July. Had to do a rediculous 2 unit P.M. and the customer had a HOME WARRANTY to boot!

Now I just got to a COMMERCIAL no cool. Just after the parts store closes. Guess what? I need a TRANE Compressor. Now he has to wait till MONDAY to SEE if they will get him in the schedule to replace it!!!!
It's 90 degress in this small resteraunt. They only have two units.
If I had gotten this call PRIORITY over the MAINTENANCE I could very likely have fixed it today!

But as long as office girls are making 500 to 1000 a month in selling new contracts. We'll keep getting screwed and so will the EXISTING customers!

[PaysonHVAC]

Originally posted by PaysonHVAC

Originally posted by John Lloyd
I can tell you that if I was the loyal customer that had a maintenance agreement with your company and had been patiently waiting for my system to be serviced, I would probably have blown you off by now, and gone elsewhere. The maintenance agreement customers are too often used as fill in work around the other service calls, and not given the respect and priority they should. Yeah, I might not make a no cool or no heat call, but you can bet your ass-ets that I'm gonna take care of my pm customer. After all, he has placed his trust AND money with me since my pms are pre-paid. They take priority. period.

yup. What happened was they have SO MANY of them that in APRIL when we got our first heat wave here in Phoenix they rescheduled them for even LATER into the summer!!!!

They should have taken their loss back then and did the P.M.'s.

Also all they preach about in meetings is selling agreements. But now here we are next year. No more techs if not LESS than last year.

ANd what's even worse? Since our office girls try to sell a P.M. contract to each new customer (gfor a commision) I've had customers on contact wait 2 days for a no cool this summer and been to some NEW customers who just signed up. So since they bought one from the office girl over the phone, THAT customer got the 24 hr response time! THAT's BULL **** cuz as I see it they were NOT on the contract already when they called in.


Anyway. Back to present. It's July. Had to do a rediculous 2 unit P.M. and the customer had a HOME WARRANTY to boot!

Now I just got to a COMMERCIAL no cool. Just after the parts store closes. Guess what? I need a TRANE Compressor. Now he has to wait till MONDAY to SEE if they will get him in the schedule to replace it!!!!
It's 90 degress in this small resteraunt. They only have two units.
If I had gotten this call PRIORITY over the MAINTENANCE I could very likely have fixed it today!

But as long as office girls are making 500 to 1000 a month in selling new contracts. We'll keep getting screwed and so will the EXISTING customers not too mention getting maintenance's to do in June, July, August!!!!!

NO WONDER I SEE THE RUN CAP BANDIT SO MUCH!!!

[duc dowg]

we are still doing pm's. we stay on them all year.Two guys does them everyday

[PaysonHVAC]

Dang. All year? Where is this at? Not PHOENIX is it???

I know we have entry level techs who get the maintenances first before the older guys but usually not into the heat.

And there's nothing worse than doing more and more maintenances, and being forced to work more and more as you get older and more experienced rather than the other way around.



I just got into an arguement with one of thei girls.

She called me and said tomarrow I'm going to do a 2 unit maintenance because the customer got rescheduled too many times.
Yup... SUNDAY!!!!

I was pist. Here I am supposed to be BACKUP to the oncall guy. But the oncall guy has been a no show for a week! Before that he called in sick every other day. Yet they wont fire him because they don't want him to be in unempolyment or soemthing.

So I'm forced to do his on call duty!
So they think they can schedule me a maintenance on Sunday when needed! That's busll ****. It's because they have too many P.M. contracts and not enough techs stick around.
This company don't even charge overtime for Saturdays!

Anyway. She said I was to be at the call at 7:30 Sunday morning to do the maintenance. I said B.S. Sunday is for emergencies ONLY and my wife expects me to go to church.

Time to put my foot down I think!

This is funny. 4 calls so far. 4 open WiFi connections

[R12rules]

You got three choices.

Speak up and say what's on your mind. See what happens. It may surprise you.

Move on.

Live with it.

Whenever you dont like the way things are going in the company you work for ... those are your choices.

[duc dowg]

in the upstate of south carolina

[Senior Tech]

hmmmmmmm...so many opinions so here's mine.

Yes, pm customers are vital and important to the bottom line but most of them are understanding enough to let you take care of someone with no cooling as opposed to doing their tune-up when it is working...in a nutshell it's all about using the right words to show them you care and they are valuable to you.
Sunday tune-up...no way, I would refuse to do it as you are on "Emergency" call and this is not an emergency, if you continually are "Mr. Nice Guy" and do not stand up against this it will only be the beginning of a bad thing, I speak from experience.
Some hvac business's are now operating 7 days a week as a regular schedule and we all may end up facing this too in order to be competitive but I say leave it to the new guys, some of us have paid our dues and expect to have weekends off except being on call occasionally.
I think the whole problem is your management staff is just like most others, it's all about the bottom line, sometimes the companies...and sometimes their own. If you can't tolerate it, well...you may just have to move on, but be careful, the next company can be just as bad or worse.

[oroy54]

You have got to be the best viewed poster on this site. You have added so much, with out the BS. Pictures tell the real story. Has the wife been a ***** lately? The heat seems to take its toll on everyone. Payson do the best for your self. I Know it is hot out there. You are not Superman! We really like your posts over in the WOS. Roy

[Irishmist]

I agree with the concept of no cools taking choice over pms. My point is this. When do you finally deal with the pm customer that has been waiting since the middle of May for his pm? Ideally, you have manpower that address pms only. It is a great way for apprentices to gain valuable experience. Some of the issues sound strangely familiar. We once had a service dispatch that only seemed to function in 24 hour segments. Everyone could be busy, on legitimate calls, and if someone called in with a no cool, SOMEBODY was gonna get pulled off a job. Two days later, same person is trying to scratch up work for the service techs. There was a real problem with trying to schedule work out in advance. He just would not do it. And to make matters worse, management didn't take steps to correct it! Result, we run like scalded dogs for 24 hour periods, then try to regroup for the next 24 hour period! It's INSANE. Like I said earlier we learned better than to let the techs schedule their time for pms. They simply use them as "fill in." Well guess what? When it's 98 degrees in the shade, there ain't no such thing as "fill in!" Also learned that after sitting on them all month, they got pressed to get them done before the end of the month. Result? Some get passed on tothe next month's schedule. Result? Log jam THAT month to try to get everything done. And if it's hot weather like we've been having, well, just hope you get that customers cooling pm done before the first frost!!