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  1. #1
    Join Date
    May 2003
    Location
    Canton, OH
    Posts
    14
    When a 1-1/2 year old A/C (York) compressor goes bad and is still under warranty, would the serivce work to replace it also be covered? We're talking the same contractor who installed it 1-1/2 years ago, came out today and said the whole compressor is bad. The compressor is under warranty but not the service work to replace it. This sounds pretty odd to me?

  2. #2
    Join Date
    Aug 2002
    Location
    Office and warehouse in both Crystal River & New Port Richey ,FL
    Posts
    18,836
    First year labor,is all that's standard ,in our area.

  3. #3
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    67,717
    The standard for York is one year labor.

    He should find the reason it went bad, so you don't have to go through this again.

    And no, they don't just go bad.

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    How many times must one fix something before it is fixed?

  4. #4
    Join Date
    Feb 2004
    Location
    Maine
    Posts
    483
    Check your warranty information that you received when the unit was installed. A lot of warranties are parts only. I would want to know why a 1 1/2 year old compressor went bad. Compressors rarely fail on their own. If the system was not installed correctly then a compressor usually goes pretty quick, like in a year or two. The reason for the failure needs to be found and corrected or you will be going thru a lot of compressors in the future. Don't let them tell you that it just happens, compressors don't die, they are murdered by poor service and installation practices.

  5. #5
    Join Date
    May 2003
    Location
    Canton, OH
    Posts
    14
    I would have thought the manufacturers would be responsible for that. When something goes wrong with your car and it's under warranty, the part and the labor is covered. Wonderful world of Heating and Cooling!

  6. #6
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    67,717
    Scott.

    I'm sure the manufactures would cover the labor, if the unit its self sold for 20,000 dollars, and people bought new ones every 5 years.


    Your contractor should have told you about the extended warranty you could have bought for it. That would have covered labor.
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  7. #7
    Join Date
    Sep 2002
    Location
    I don't know
    Posts
    2,903
    The manufacturer shouldn't have to take responsibility for poor installation. HVAC systems might be produced somewhere else, but they are assembled and matched on site.

  8. #8
    Join Date
    May 2003
    Location
    Canton, OH
    Posts
    14
    All good points. Thanks very much. I will try to get an answer as to what exactly went bad and why it went bad. Now you really think the contractor will tell me it was poor installation?

  9. #9
    Join Date
    May 2000
    Location
    Indianapolis, IN, USA
    Posts
    33,895
    An average new car 20 years ago would $10K, now probably $25K for similar features and size. They can afford to do more for you. Today's 10 SEER A/C units are about the same money as 20 years ago for a 7 SEER.

    I'm not going to agree that every comp failure was install or job related. Cheap as stuff is built these days, I'll believe about anything. Of course the installation should be checked out carefully as a poor job definitely could have caused it.

    If we lost a 1.5 year old comp, I sure wouldn't go full boat on the customer for reputation's sake.

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