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  1. #1
    Join Date
    Mar 2011
    Location
    Montreal
    Posts
    24

    TrueSteam cracked opened

    Anyone ever had this kind of problem on a TrueSteam Humidifier on the same day 2 of them cracked open in the same house i changed them both everything was fine t'il 6 months later 1 of them had micro fissures and water seeping through.

    everything is normal when it's operating axccept there was a lot of calcium the first time i changed them?

    this is photographs took on the first intervention 6 of 7 months ago





  2. #2
    Join Date
    Dec 2002
    Location
    Arizona
    Posts
    4,356
    Yup, also had two in the same home.
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  3. #3
    Join Date
    Feb 2011
    Location
    North East Ohio
    Posts
    772
    That looks like a design flaw to me. What does Honeywell have to say about it?

  4. #4
    Join Date
    Feb 2011
    Location
    North East Ohio
    Posts
    772
    sorry, a materials flaw

  5. #5
    Join Date
    Feb 2010
    Location
    Northern Va
    Posts
    145
    wow havent seen that yet. thank the bosses we dont sell these. BUT every one ive ever seen ive had to fix for customers.

  6. #6
    Join Date
    Mar 2011
    Location
    Montreal
    Posts
    24

    Honneywell Response

    Honneywell Rep said i was the only case they have seen

  7. #7
    Join Date
    Mar 2011
    Location
    Montreal
    Posts
    24

    We have selling them too

    We have stop selling them too

  8. #8
    Join Date
    Mar 2005
    Location
    burlington county n.j.
    Posts
    9,728
    Quote Originally Posted by kmankess View Post
    We have stop selling them too
    glad we never started.....

  9. #9
    Join Date
    Dec 2002
    Location
    Arizona
    Posts
    4,356
    Quote Originally Posted by kmankess View Post
    Honneywell Rep said i was the only case they have seen
    BS Have him give me a call!
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    Make your influence uniquely far-reaching.

  10. #10
    Join Date
    Apr 2010
    Location
    Minnesota
    Posts
    517
    Wow, what's in the water? Those cracks remind of what POE oil does to condensate drain lines. Makes it brittle & very weak.

    I've seen just about every other problem with those humidiifiers though, but never had a tank crack open. I've seen bad elements, relays, temp sensors, control boards. To every problem I mentioned there's only one remedy, replace the unit... Hmmm nothing but a throw away.

  11. #11
    Join Date
    Apr 2010
    Location
    Minnesota
    Posts
    517
    Could the ph of the water have anything to do with it???? Heck if I know, just throwing it out there.

  12. #12
    Join Date
    Mar 2011
    Location
    Montreal
    Posts
    24

    My original Hypothesis

    My original Hypothesis was a quick temperature change that caused the tank to crack because the client had said that he hadn't started heating that part of the house. Room temperature was something like 54F so I changed the tanks questioned Honeywell that didn't help so I let it be. But one of it cracked again 6 month later and for sure there was no temperature swing at that time. so my Hypothesis doesn't hold anymore.

    and those 2 units were changed from the original installation because of a opened resistor heater not a changeable part and the other don't even remember why it was changed and that's not counting a bad solenoid valve in between failures.

  13. #13
    Join Date
    Apr 2010
    Location
    Minnesota
    Posts
    517
    Quote Originally Posted by kmankess View Post
    My original Hypothesis was a quick temperature change that caused the tank to crack because the client had said that he hadn't started heating that part of the house. Room temperature was something like 54F so I changed the tanks questioned Honeywell that didn't help so I let it be. But one of it cracked again 6 month later and for sure there was no temperature swing at that time. so my Hypothesis doesn't hold anymore.

    and those 2 units were changed from the original installation because of a opened resistor heater not a changeable part and the other don't even remember why it was changed and that's not counting a bad solenoid valve in between failures.
    HaHA! There are no changeable parts on those things!

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