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Thread: Lennox NAS

  1. #66
    Join Date
    Nov 2006
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    Southeastern Pa
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    Quote Originally Posted by ldmth44 View Post
    Did you have a bad experience with this outfit? Am I missing something? There seems to be a lot of bashing of this company, but does it apply to this area? Please elaborate. I've worked for Nextech a couple of years ago (great pay, no issues) but had to leave for personal reasons, seems Lennox NAS is similar in their process and that they may be trying to get their things organized, more than what I am reading on this website. As stated, I was just looking for some info on how to approach the interview, not a finger pointing session.
    Read the posts. I never have, nor would I consider, NAS.
    I have a close friend who worked for a well known Lennox shop not all that far from Darby. When it was discovered that NAS was the new ownership, the good techs all bailed.


    Plus, I have had an interesting conversation with an NAS tech. Much of what he said to me is faithfully represented here.

    So, you can be forewarned, or you can ignore what guys here are telling you.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

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  2. #67
    Join Date
    Jun 2007
    Location
    Darby, PA
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    561
    Quote Originally Posted by rednecktech View Post
    haha i really dont care what your response is ..." Im from Texas " lol ...I also hope you find a place you like that can be good for you and your family . You would think with a name like Lennox you couldnt loose but who knows these days . I like a balance of work and family and to be precieved as a professional not just a guy with a wrench , some freon and a cooler of beer in the truck lol .
    Sticking to my firm offer. Ive been around long enough to not be perceived as a guy who can use a nut-driver. Don't care whose name is on the unit, it still needs to work. I'm 50, man, don't work for sweat shops, but when things are tough like the past winter here in the northeast, work was hard to come by. Thankfully, I found a company that emphasizes and recognizes good techs, and its not Lennox. God bless!! Have a cold one on me!
    Psalm 51:10, 12

  3. #68
    Join Date
    Jun 2007
    Location
    Darby, PA
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    561
    Thanks, Timebuilder. Not trying to ruffle feathers. All of this is appreciated. Will be following up on residential offer. Go in Thursday to fill out paperwork. Sometimes I shoot first and ask questions later...must stop doing that!!!
    Psalm 51:10, 12

  4. #69
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    Feb 2002
    Location
    Azle, Texas/ Fort Worth
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    190
    let us know how it goes ?? good luck and may the Money be good and the hours be manageable and the training be plenty !
    An air conditioning or refrigeration unit never signs a check for me! PEOPLE do that,and you should never allow yourself to forget that WE fix the problems of people,not machines.They are at the heart of our business,one way or another,and polishing the skills required to provide solid customer service will never be a waste of your time

  5. #70
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    Southeastern Pa
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    Quote Originally Posted by ldmth44 View Post
    Sticking to my firm offer. Ive been around long enough to not be perceived as a guy who can use a nut-driver. Don't care whose name is on the unit, it still needs to work. I'm 50, man, don't work for sweat shops, but when things are tough like the past winter here in the northeast, work was hard to come by. Thankfully, I found a company that emphasizes and recognizes good techs, and its not Lennox. God bless!! Have a cold one on me!
    Sounds good. Smart move.
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

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  6. #71
    Join Date
    May 2011
    Location
    New York
    Posts
    40
    I am a former employee of lennox. We where acquired in a buyout. I tried them for a few years. I was a manager and a tech. I have tried defending them in the past but I finally saw the light. If you are just getting out of trade school then it probally isnt a bad move. If you want to continue growing as a tech, then dusting , vaccuuming, and cleaning spider webs out of a locked out disconnects??? May become boring. They micro manage and treat their techs like crap. $27 hr is highest I havd seen a original Lennox tech, more if they camefrom a buyout. Maybe I am a little discruntled , but if multiple people say the same thing there haz to be something to. Maybe they can go to build-a- bear and get a build- a -tech. Hehe

  7. #72
    Quote Originally Posted by maynard View Post
    I am a former employee of lennox. We where acquired in a buyout. I tried them for a few years. I was a manager and a tech. I have tried defending them in the past but I finally saw the light. If you are just getting out of trade school then it probally isnt a bad move. If you want to continue growing as a tech, then dusting , vaccuuming, and cleaning spider webs out of a locked out disconnects??? May become boring. They micro manage and treat their techs like crap. $27 hr is highest I havd seen a original Lennox tech, more if they camefrom a buyout. Maybe I am a little discruntled , but if multiple people say the same thing there haz to be something to. Maybe they can go to build-a- bear and get a build- a -tech. Hehe
    $27/Hr. in NY? I hope that's not in NYC! HVACR Jm scale wage is about $50/Hr., so LNAS should be between $40-45/Hr. What's the problem w/them paying prevailing light commercial HVAC service tech wages?

  8. #73
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    Feb 2006
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    Quote Originally Posted by MechanicallyInclined View Post
    $27/Hr. in NY? I hope that's not in NYC! HVACR Jm scale wage is about $50/Hr., so LNAS should be between $40-45/Hr. What's the problem w/them paying prevailing light commercial HVAC service tech wages?
    that's funny. why pay more when they can employ these younger guys with less experience n pay much less. not to mention the national accounts part of this trade employs a large # of imbeciles who are glorified parts changers. Im convinced that most companies out there would rather hire guys like this as opposed to quality, experienced technicians. they pay less & make more money by selling part after part after part

  9. #74

    travel time and hvacpope

    No they dont pay travel and pope is absolutely correct on all his posts

  10. #75
    Quote Originally Posted by wisconsinapp View Post
    Ask them where the door is so you can leave as soon as possible But in all seriousness, I would just read through the posts on here and you pretty much have your answer. And to elaborate on the not getting paid to be on call, you also will not get overtime to be on call. Their pay period ends on Friday, and begins on Sunday. So if you have a real jack of a branch manager, he can screw with your hours during the week to make sure you don't get any OT... You also must remember, your branch managers wage is based off of how much money the branch makes. The branch makes more money by changing parts, and it doesn't matter if the parts are really bad or not. I know a guy that still works there, and he was told every PM he goes on should have a quote, they aren't making any money doing a PM at X client for X dollars, so you need to quote X amount of dollars so we can make money... Or they could just bid the account to make money, but then they wouldn't have any accounts, because they sure don't get them on reputation or customer service. Also, I guess their new policy is no OEM parts, if they can find something that "will work" from Grainger or somewhere cheaper than OEM, they have to get them there. They are no longer allowed to get motors or anything that can be purchased at Grianger from Carrier, Trane, York, Lennox or any other manufaturer...But I would be willing to bet the customer isn't seeing the price difference on the cheaper parts...
    All True!!

  11. #76
    Quote Originally Posted by kjban View Post
    i agree 100% with pope,its all about numbers and the branch managers controls the time sheets to his advantage.i believe this is the worst work setting a tech has to deal with while it works out great for both the managers and the company.worst company to work for.
    Also True

  12. #77
    Quote Originally Posted by RFk1ll View Post
    I have been reading this thread with interest. As a card carrying nas tech for the past 2 years, I can probably add a few things of interest. Let me say I have allready decided to look for employment elsewhere by summer.

    Just about every thing said here, good and bad, is true. I think the world of my manager, he started out as a tech, became a manager, and has shielded his techs from a lot of corperate bull****. The drive time issues, we get 12.00 for any drive time out of our area, and for "training" (which isn't training, more like van inspection, safety meeting) .
    We have always been short on techs in the summer, and short on work in the winter. Lennox just got rid of severel techs, days before Christmas, and laid the law down to the rest of us. My manager and 2 techs are quitting over the way the corporate mentality has taking over. When we were IBS it wasn't this way, this is all Lennox.
    Many techs are untrained, this is in fact a way to pay people less money. If you do make decent money, your job be the first cut in all probability.

    Lennox reacts with typical knee jerk mentality over safety, we get threatened with automatic firing if we don't back into parking spaces,carry a voltage probe at ALL times, have a climbing harness on (with nowhere to hook it!) at ALL times, all equipment must be locked out, even for filter changes, etc.

    I realize a lot of this may sound petty, but it all boils down to this. LennoxNAS treats its employees like ****. You are a number, low wages ( I make less then 20.00/hr far less then area average), threats, and we are losing customers rapidly.
    I have been an HVAC tech for 20 years, and worked for a lot of companies, some good, some bad, and for me, the amount of crap verses the low wages and threats is not a good fit. And to the poster that was wondering about Austin,TX, run away dude, the have fired the last 3 managers in quick succession and the techs quit constantly. As someone here said,a lot depends on your branch, a good manager can shield you from some of it.

    If you are a new tech looking for a foot hold, Lennox might be worth it.
    Oh, the training, I have been here 2 years and haven't had any. You can go to some website and take some generic courses (not paid) but I could do that on my own. Just my honest opinion, feel free to disagree. One last disclaimer, The techs I work with and my manager all all great,health benefits are fairly good. It is the CORPORATE part of LENNOXNAS that is driving all the problems.
    AGREE!!

  13. #78
    Quote Originally Posted by Lennoxnas View Post
    Hopefully some people thinking of joining Lennox NAS reads this.

    I am a current and very lost employee. By lost I mean that there is no pleasing anyone within this company. Their motto is "whatever it takes". By this they mean whatever it takes to squeeze everything out of a hard working person.

    I know their business model extensively and have work hard and long to make it happen. I will say I am not a tech in the field and not upper management.

    I have been threatened on many occasions that I am not doing my job. If my job means to rip off customers than, no, I have not.

    I am close to leaving this company, only reason I was staying is livelihood. I have finally found a company that comes highly recommended and seems on the up and up.

    Lennox wants low wage, entry level workers. I know of many who were laid off when things slow down. Unfortunately, they force you to lay off your highly skilled and higher paid employees. Keep the ones that you get call back after callback on. Get rid of the guy who fixes it. This is always a focal point when you have a discussion with your boss. It is simply, you are paying your guys too much. Mind you, most came over with the buyouts. We were told simply, make it work and then you are paying too much, WTF.

    I have worked for a couple of companies in my career, this is the worst HVAC and company as a whole I have worked for.

    I will not go and call the techs hacks because I know most are just simply over their head. I will call the branch managers (most I have met) hacks. They simply buy into this crap and look at the customer as a money bag. They do look at some as true customers but those are the ones that they are followed up on.

    I will never forget a conference call we were on with a customer. The customer point blank asked, can you fix my equipment as it is not typical HVAC equipment and we need to know you can keep us running. Our leader in arms said, absolutely, we are training all the techs that need training as we speak. Needless to say when asked about that training we were told, you need to supply it. Great, the blind leading the blind.

    So if you are thinking of joining Lennox NAS I highly suggest you find some techs out in the field and ask them their opinion. I know the guys I deal with are not happy and their is nothing I can do to make them happy.

    One last point and I really hope anyone from Gap reads this. If you have a gold account with them (meaning they cover everything if it breaks, barring a couple of age items), why is it that we are told, do not spend a dime on them unless absolutely necessary. Yet a customer who has a found on PM limit, their equipment needs all sorts of repairs.

    I know once the economy picks up this company is doomed. The economy still sucks and people are leaving left and right.

    Hope this helps. If you are a current Lennox employee and wish to stick up for them. I am sorry for your blinders.
    All True Again!!

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