Hopefully some people thinking of joining Lennox NAS reads this.
I am a current and very lost employee. By lost I mean that there is no pleasing anyone within this company. Their motto is "whatever it takes". By this they mean whatever it takes to squeeze everything out of a hard working person.
I know their business model extensively and have work hard and long to make it happen. I will say I am not a tech in the field and not upper management.
I have been threatened on many occasions that I am not doing my job. If my job means to rip off customers than, no, I have not.
I am close to leaving this company, only reason I was staying is livelihood. I have finally found a company that comes highly recommended and seems on the up and up.
Lennox wants low wage, entry level workers. I know of many who were laid off when things slow down. Unfortunately, they force you to lay off your highly skilled and higher paid employees. Keep the ones that you get call back after callback on. Get rid of the guy who fixes it. This is always a focal point when you have a discussion with your boss. It is simply, you are paying your guys too much. Mind you, most came over with the buyouts. We were told simply, make it work and then you are paying too much, WTF.
I have worked for a couple of companies in my career, this is the worst HVAC and company as a whole I have worked for.
I will not go and call the techs hacks because I know most are just simply over their head. I will call the branch managers (most I have met) hacks. They simply buy into this crap and look at the customer as a money bag. They do look at some as true customers but those are the ones that they are followed up on.
I will never forget a conference call we were on with a customer. The customer point blank asked, can you fix my equipment as it is not typical HVAC equipment and we need to know you can keep us running. Our leader in arms said, absolutely, we are training all the techs that need training as we speak. Needless to say when asked about that training we were told, you need to supply it. Great, the blind leading the blind.
So if you are thinking of joining Lennox NAS I highly suggest you find some techs out in the field and ask them their opinion. I know the guys I deal with are not happy and their is nothing I can do to make them happy.
One last point and I really hope anyone from Gap reads this. If you have a gold account with them (meaning they cover everything if it breaks, barring a couple of age items), why is it that we are told, do not spend a dime on them unless absolutely necessary. Yet a customer who has a found on PM limit, their equipment needs all sorts of repairs.
I know once the economy picks up this company is doomed. The economy still sucks and people are leaving left and right.
Hope this helps. If you are a current Lennox employee and wish to stick up for them. I am sorry for your blinders.