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  1. #66
    Join Date
    Feb 2008
    Location
    California
    Posts
    2,057
    Around here it's majority Contracts.

    The store doesn't hesitate to call for anything. The day to day stuff that anyone can do is covered under contract so they don't pay a dime.

    But once the store employee tries to do it, and fails, then calls for service...now it's store damage and billable

    So they don't even dare touch it.

    And that's how it is around here. I don't know which part of California you're in. but I'm in and out of Ralph's and Von's and Albertson's daily. And that's how they all operate, on Contract.

  2. #67
    Join Date
    Sep 2005
    Location
    florida
    Posts
    5,495
    Quote Originally Posted by Phase Loss View Post
    Around here it's majority Contracts.

    The store doesn't hesitate to call for anything. The day to day stuff that anyone can do is covered under contract so they don't pay a dime.

    But once the store employee tries to do it, and fails, then calls for service...now it's store damage and billable

    So they don't even dare touch it.

    And that's how it is around here. I don't know which part of California you're in. but I'm in and out of Ralph's and Von's and Albertson's daily. And that's how they all operate, on Contract.


    X2 it's the same here.
    I love the smell of phosgene first thing in the morning:

    To apply for professional membership click here


    Educational forums are open.

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  3. #68
    Join Date
    Sep 2008
    Location
    Western PA
    Posts
    24,943
    Quote Originally Posted by Phase Loss
    Around here it's majority Contracts.

    The store doesn't hesitate to call for anything. The day to day stuff that anyone can do is covered under contract so they don't pay a dime.

    But once the store employee tries to do it, and fails, then calls for service...now it's store damage and billable

    So they don't even dare touch it.

    And that's how it is around here. I don't know which part of California you're in. but I'm in and out of Ralph's and Von's and Albertson's daily. And that's how they all operate, on Contract.
    Exactly.


    Customers on a contract are a different animal.

    As far as implying that you lack certain knowledge, I'm pretty sure that comment is directed at me.

    Knowing that a tomato is a fruit is knowledge, knowing that it doesn't belong in a fruit salad is wisdom.

    What I'm saying is that knowledge without the wisdom and experience to apply it to the problem and the scenario at hand is something entirely different.

  4. #69
    Join Date
    Feb 2008
    Location
    California
    Posts
    2,057
    Quote Originally Posted by jpsmith1cm View Post
    Knowing that a tomato is a fruit is knowledge, knowing that it doesn't belong in a fruit salad is wisdom.

    What I'm saying is that knowledge without the wisdom and experience to apply it to the problem and the scenario at hand is something entirely different.
    My mind just exploded.

  5. #70
    Join Date
    May 2011
    Location
    CA
    Posts
    123
    Refrigeration companies get screwed on contracts. Believe me. It might be good hours for a tech, but it's bad bottom line for the refrigeration company itself.

    Oh how I'd love it if we signed a set dollar amount contract with a refrig. company and I could call them for whatever, whenever without incurring any extra costs because it's "covered by the contract". Oh how I'd love that.

    Again, anybody who has been in the industry for awhile. Hussmann and Safeway. There's a contract that did Hussmann...well, is there Hussmann anymore?

  6. #71
    Join Date
    Mar 2004
    Location
    Las Vegas, Nevada
    Posts
    1,647
    Hussmann is very much alive & well. There is a world outside of Safeway, outside of IR. I wouldn't count them out just yet.
    The views and opinions posted here are my own. They do not reflect the corporate policies of my employer and will most likely get me fired at some point.

  7. #72
    Join Date
    Sep 2008
    Location
    Western PA
    Posts
    24,943
    Quote Originally Posted by Iceneck
    Refrigeration companies get screwed on contracts. Believe me. It might be good hours for a tech, but it's bad bottom line for the refrigeration company itself.

    Oh how I'd love it if we signed a set dollar amount contract with a refrig. company and I could call them for whatever, whenever without incurring any extra costs because it's "covered by the contract". Oh how I'd love that.

    Again, anybody who has been in the industry for awhile. Hussmann and Safeway. There's a contract that did Hussmann...well, is there Hussmann anymore?
    It definitely works to the customer's advantage.

    On the other hand, it gives me stuff to do in the winter when there are no service calls.

  8. #73
    Join Date
    Feb 2008
    Location
    California
    Posts
    2,057
    Ice, the world outside your store is majority Contracts. It's not just a Safeway thing

  9. #74
    Join Date
    Sep 2005
    Location
    florida
    Posts
    5,495
    Quote Originally Posted by jpsmith1cm View Post
    It definitely works to the customer's advantage.

    On the other hand, it gives me stuff to do in the winter when there are no service calls.
    Quote Originally Posted by Phase Loss View Post
    Ice, the world outside your store is majority Contracts. It's not just a Safeway thing
    Yep.
    I love the smell of phosgene first thing in the morning:

    To apply for professional membership click here


    Educational forums are open.

    If you would like to submit a link or an article or other related info to the EF. click here

  10. #75
    Join Date
    Apr 2011
    Location
    Palmdale ca with my brothers
    Posts
    44
    Southern California sucks, I wish about 3 "large" companies would fold.... But that won't happen because they charge dirt to do the work. I do love to go and read the log books and see someone there every other day and most of them are call backs.... Serves the customer right for only looking at the bottom dollar and not quality.

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