Around here it's majority Contracts.
The store doesn't hesitate to call for anything. The day to day stuff that anyone can do is covered under contract so they don't pay a dime.
But once the store employee tries to do it, and fails, then calls for service...now it's store damage and billable
So they don't even dare touch it.
And that's how it is around here. I don't know which part of California you're in. but I'm in and out of Ralph's and Von's and Albertson's daily. And that's how they all operate, on Contract.