I have been on a service agreement with an HVAC company for 2 or 3 years. Payment in advance gets me an ext. warranty for a Lennox G32V and two 'tuneups' each year...one for the furnace one for an AC. For the 3 or 4 times they have come I have been impressed with the check they do on each unit. Today however, before I almost knew it, he had left after vacuuming inside the furnace and in the combustion chamber and had replaced the hi eff media filter. That is he never went outside to the ac unit. This is so unlike other detailed tuneup appts I have had with this company in the past. I even checked the furnace filter and I am sure he installed it the wrong way down....ie he didnt take note of the airflow. (Just to make sure I not imagining things but the airflow is likely down, towards the base of the furnace?...I even held a piece of paper and it was pushed down towards the ground as I thought)
I guess I will call the company. Of course I dont want this particular tech to return. He wont be happy. It shouldnt have to come to this Any suggestions on how I should approach the call to the service manager to have it be most constructive?