Results 1 to 6 of 6
  1. #1
    Join Date
    Apr 2003
    Location
    IL
    Posts
    8

    Talking

    Hi, I had a Bryant furnace & central ac unit installed 2 yrs ago. I've had condensation in the flue which was finally decreased by a tech adjusting the flue gases emitted by the furance. Last time, the service manager came out & looked things over. Told me when the job was estimated should have estimated a liner or told me I might need one as the new furnace is so small compared to old one. (700 sq ft home) He said that due to this, the company was going to install a liner & chimney cap without charge! Wow!! Furnace & ac seem to heat/cool well & don't run excessively/shut off too soon. Bills are certainly lower. How is that for good customer service?!

  2. #2
    Join Date
    May 2000
    Location
    Indianapolis, IN, USA
    Posts
    33,916
    Good to hear a company stepped up and did what's right!

  3. #3
    Join Date
    Jun 2003
    Location
    New Hampshire
    Posts
    2,666
    They did what should have been done in the first place.
    Our salesman learned the hard way too, after our company had to put in liners after the sale.

  4. #4
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    67,755
    Glad to hear it.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  5. #5
    Join Date
    Oct 2002
    Posts
    48
    Dumb question: What's the purpose of a flue liner? To make the exhaust smaller?

  6. #6
    Join Date
    Mar 2005
    Location
    burlington county n.j.
    Posts
    9,708
    make flue smaller and keeps gases warmer to help prevent condensation inside chimney.

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