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  1. 05-31-2005, 01:54 PM #1
    coldnhot
    coldnhot is offline Regular Guest
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    Hi, I had a Bryant furnace & central ac unit installed 2 yrs ago. I've had condensation in the flue which was finally decreased by a tech adjusting the flue gases emitted by the furance. Last time, the service manager came out & looked things over. Told me when the job was estimated should have estimated a liner or told me I might need one as the new furnace is so small compared to old one. (700 sq ft home) He said that due to this, the company was going to install a liner & chimney cap without charge! Wow!! Furnace & ac seem to heat/cool well & don't run excessively/shut off too soon. Bills are certainly lower. How is that for good customer service?!
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  2. 05-31-2005, 02:10 PM #2
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    BaldLoonie
    BaldLoonie is offline Global Moderator
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    Good to hear a company stepped up and did what's right!
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  3. 05-31-2005, 04:58 PM #3
    oil lp man
    oil lp man is offline Professional Member
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    They did what should have been done in the first place.
    Our salesman learned the hard way too, after our company had to put in liners after the sale.
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  4. 05-31-2005, 05:40 PM #4
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    beenthere
    beenthere is offline Global Moderator
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    Glad to hear it.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?
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  5. 05-31-2005, 06:58 PM #5
    lostdude
    lostdude is offline Regular Guest
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    Dumb question: What's the purpose of a flue liner? To make the exhaust smaller?
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  6. 05-31-2005, 08:48 PM #6
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    t527ed
    t527ed is offline Professional Member*
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    make flue smaller and keeps gases warmer to help prevent condensation inside chimney.
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