Installation is a industrial cooling application, chilled water. Customer insists that we give them a free 2nd year parts and labor warranty. I know industry standard is 1-year parts and labor. In industrial applications 1 year is more than generous since they use and abuse the equipment all year round. What do you usually offer on new installations? 40+ tons
An astronaut stuck in space was asked by a reporter, "How do you feel?"
"How would you feel," the astronaut replied, "if you were stuck here, on top of 20,000 parts each one supplied by the lowest bidder?"
"do it right or do it twice"