Page 9 of 19 FirstFirst ... 2345678910111213141516 ... LastLast
Results 105 to 117 of 239
  1. #105
    Join Date
    May 2011
    Location
    New York
    Posts
    40
    [QUOTE=hvacpope;10235442]Better benefits?? are you joking? Lennox medical plan has 3 grands deductible, how bout on-call pay? yeah seat home all weekend waiting for a call without getting pay for it, plus the unpaid drive time went from half hour to an hour, TW provided polos,hoodies and hats for free, Lennox takes $$$ out techs paychecks to make them pay for mandatory uniforms the only good that came from Lennox was the removal of the GPS they are too cheap and didn't want to pay for it.[/QUOTE

    Where do you get 3 grand from? It is only 1 grand if you are healthy. 1500 at the most. The privatized american health care system is casing every ones health insurance to increase. It is still better than that bs plan that tw got before they sold out. Who really cares about an extra 75 dollars a month for on call pay. 2 hrs OT will cover that. And really, 5 dollars a week for someone else to wash our dirty ass laundry. If you tell your manager that you will wash them then they wont take it out of your check. I would imagine there are bigger things to worry about than petty stuff like that.

    P.S. Reply to the entire post rather than half of it. I am not saying they are perfect. Every company has their BS, it is what you make it.

  2. #106
    Join Date
    Nov 2005
    Posts
    39
    This topic is making the rounds. Without giving too much information. I am a branch manager, have worked within TW, all I am willing to divulge.

    1. Insurance. Sure it is not the best but you have a choice of packages. Tradewinds went from good to very bad before they were bought out. I think this is only going to increase in years to come, probably in every company.

    2. Uniforms. 5 bucks a week to have your uniforms cleaned. I personally think this is great if you live by your branch office. I know some of my guys do not use it, some do. I would love to see it go away, personal opinion.

    3. Branch Managers are all greedy. I can only speak for myself on this. The branch I took over was in shambles. Equipment was not maintained well and breaking left and right. I do not run my branch based off my profit. I run it to fix equipment right and in the end, we all will benefit.

    At first I was led to believe it was upper managers telling the techs to skimp on things. Then I gave the green light, fix everything and do it right. You know what happened, crap work, equipment still breaking. I know myself and take pride in my work. If a boss tells me to skimp on fixing something I am gone. Turns out the crew was just lazy and paid very well for it. Pay range was nothing to high, the nothing guy was probably the most reliable, the others seemed very jilted.

    4. The company does not train and only hires fresh techs who know nothing. There is a mixture of entry level to experienced. I do not need a guy who has 30 years experience to fix the equipment, it is not that difficult to fix a RTU. Also, lets give some young guys credit. Just because they do not have 30 years does not mean they cannot do quality work.

    Training is actually the best I have seen. You can log into a training portal and take classes until you turn blue. Anything on how to turn a light bulb on to management. You know how I trained myself when I first started, I read and studied. I do not think it is a new idea or secret.

    This one has always bothered me. Why is it that people in a trade get upset when a employer does not send them to classes and pay them. Fact is I have taken classes, paid for by the company. 5 guys sign up and one shows and does not care the employer paid for it already. The same guys who did not show are the ones complaining they are not trained?????

    The people I run into who bad mouth a company are almost always a bad employee and teammate. I will never hire someone who bad mouths their old or current employer, it is a huge warning sign.

  3. #107
    Join Date
    Dec 2009
    Location
    northeast pa
    Posts
    118
    Quote Originally Posted by FulhamSC View Post
    This topic is making the rounds. Without giving too much information. I am a branch manager, have worked within TW, all I am willing to divulge.

    1. Insurance. Sure it is not the best but you have a choice of packages. Tradewinds went from good to very bad before they were bought out. I think this is only going to increase in years to come, probably in every company.

    2. Uniforms. 5 bucks a week to have your uniforms cleaned. I personally think this is great if you live by your branch office. I know some of my guys do not use it, some do. I would love to see it go away, personal opinion.

    3. Branch Managers are all greedy. I can only speak for myself on this. The branch I took over was in shambles. Equipment was not maintained well and breaking left and right. I do not run my branch based off my profit. I run it to fix equipment right and in the end, we all will benefit.

    At first I was led to believe it was upper managers telling the techs to skimp on things. Then I gave the green light, fix everything and do it right. You know what happened, crap work, equipment still breaking. I know myself and take pride in my work. If a boss tells me to skimp on fixing something I am gone. Turns out the crew was just lazy and paid very well for it. Pay range was nothing to high, the nothing guy was probably the most reliable, the others seemed very jilted.

    4. The company does not train and only hires fresh techs who know nothing. There is a mixture of entry level to experienced. I do not need a guy who has 30 years experience to fix the equipment, it is not that difficult to fix a RTU. Also, lets give some young guys credit. Just because they do not have 30 years does not mean they cannot do quality work.

    Training is actually the best I have seen. You can log into a training portal and take classes until you turn blue. Anything on how to turn a light bulb on to management. You know how I trained myself when I first started, I read and studied. I do not think it is a new idea or secret.

    This one has always bothered me. Why is it that people in a trade get upset when a employer does not send them to classes and pay them. Fact is I have taken classes, paid for by the company. 5 guys sign up and one shows and does not care the employer paid for it already. The same guys who did not show are the ones complaining they are not trained?????

    The people I run into who bad mouth a company are almost always a bad employee and teammate. I will never hire someone who bad mouths their old or current employer, it is a huge warning sign.
    I dont see that people are bad mouthing anyone but sharing personal experience.After all this site is about sharing thoughts and ideas and to help one another.You are right you dont need a 30 yr man to fix a rtu but if 90degrees and you have alot calls to run your 2 yr can fix them quick and right to move on to next? Why have elite techs then?

  4. #108
    Join Date
    Nov 2005
    Posts
    39
    Quote Originally Posted by tech93 View Post
    I dont see that people are bad mouthing anyone but sharing personal experience.After all this site is about sharing thoughts and ideas and to help one another.You are right you dont need a 30 yr man to fix a rtu but if 90degrees and you have alot calls to run your 2 yr can fix them quick and right to move on to next? Why have elite techs then?
    Sorry if it was misunderstood, the statement was general in nature, not directed specifically to this post.

    I do not have a lot of dealings with the elite techs. Never actually had one in my area as my guys have no issues dealing with the calls. If we do run into an issue, well, there are techs and myself to figure it out. I really think calling in another person to figure out a problem is defeating.

    In 90 plus heat we all know that the problem is one or two things. Bad PM's or a part that has failed. Correct me if I am wrong, but I think I am probably not. Usually these calls are due to a one of the following. Poor airflow, plugged coils, a quote that was never approved, or a failed component, condenser motor, compressor, or indoor motor. Let's not forget the problem that will never go away, employees at the store just playing with stuff.

  5. #109
    Join Date
    Apr 2005
    Location
    where the beer flows like wine
    Posts
    2,871
    Elite techs LOL what a joke, I met a couple including the very top guy, they even named the training center after him and I know apprentices that can run circles around them.
    The whole NAS operation seems weird to me, its like a cult or circus. and lets not forget the quarterly newsletter where they rate all the techs, thats even funnier, typically the top techs are the hacks, the parts changers.
    What NAS is doing is not illegal but sure is morally and ethically reprehensible, the worst part is the way they are screwing the market.

  6. #110
    Join Date
    Nov 2005
    Posts
    39
    Quote Originally Posted by hvacpope View Post
    Elite techs LOL what a joke, I met a couple including the very top guy, they even named the training center after him and I know apprentices that can run circles around them.
    The whole NAS operation seems weird to me, its like a cult or circus. and lets not forget the quarterly newsletter where they rate all the techs, thats even funnier, typically the top techs are the hacks, the parts changers.
    What NAS is doing is not illegal but sure is morally and ethically reprehensible, the worst part is the way they are screwing the market.
    Ok, start naming.

    For those who do not know, the newsletter rates techs on PM's versus service calls. Meaning if you do a PM and a service call is placed on that site than it counts against you, unless there is a quote off that pm. Not the best system in the world. But the system shows who is the struggling person.

    I do not know the 99% of the top techs so I could not answer whether they are hacks or not. But you seem to be sure they are. Since Lennox is a national company you must travel and do the meet and greet a lot. Can you explain how you know the top techs are hacks? Or are you just blowing air? Curious how you respond to this. My guess is you are going to say you worked with a guy who was the top tech and he was a hack. But since you are such a good tech and worked for lennox than you should have been a top tech, right?

    The market has nothing to do with lennox. The market is what it is because customers drive it, not a company.

    So what you are saying is that all HVAC people should band together and charge a certain amount per hour and a certain mark up. If that is true, than all HVAC owners should band together and pay a certain amount for a tech per hour, right. It is the same concept. If you have not heard, this is a competitive society. Your argument is poor at best.

    If you owned your own business and the supply house sold a part for $40 and the house down the street sold it for $35, which one would you use? According to your argument you would use the more expensive house because if you don't, you are screwing the market.

    Maybe you should not accept that pay raise because you are screwing your fellow working who does not produce as much as you.

    I would love for you to respond to each point I have posted. Reading your other posts it seems you will pick out items that you think you can defend. My guess is that there will be a post of idiotic proportions defending your, it is not fair thought process.

  7. #111
    Join Date
    Dec 2009
    Location
    northeast pa
    Posts
    118
    So if thats true of the newsletter then a tech even if he is not a weak tech would have to write up anything just not to look weak.Maybe you let your customers subscribe to your news letter to see this maybe it would give them a different outlook when one of your techs come into their store says oh wonder if something is wrong or he needs to meet numbers.Poor poor.That is not customer service but look at me i write the most up.

  8. #112
    Join Date
    Nov 2005
    Posts
    39
    Quote Originally Posted by tech93 View Post
    So if thats true of the newsletter then a tech even if he is not a weak tech would have to write up anything just not to look weak.Maybe you let your customers subscribe to your news letter to see this maybe it would give them a different outlook when one of your techs come into their store says oh wonder if something is wrong or he needs to meet numbers.Poor poor.That is not customer service but look at me i write the most up.
    Actually no, a tech who does a PM should fix any problem he finds on the PM. All good techs find legitimate issues and either fix them or quote them.

    I have techs who do the PM and fix what they find, have very few quotes from them unless it is a large repair. Also do not have recalls from them. Do the right thing and never go wrong.

    If I am not mistaken, the customers have access to the newsletter as well. If writing up work or making repairs indicates a unethical person than why do my customers request the same tech over and over again?

    I would invite anyone of my customers to visit a site where repairs are made. I nor do any of my techs have anything to hide.

    But we do not live in a perfect world. Occasionally you have to challenge techs on what they write up. Not to accuse them of anything, just to make sure they are doing what is right for the customer.

    Sorry if I write too much, I guess I was raised to express my feelings in coherent sentences.

  9. #113
    Join Date
    Apr 2008
    Location
    Columbus,Ohio
    Posts
    21
    Since Lennox took over Benner can anyone tell me what happen to the office staff at Benner in KY, I've been trying to get ahold of Joe Englebert and Jane we where working on some quotes and now that Lennox has taken over every time I try to get ahold of them some lennox person butts in and say they will handle it but Jane and Joe and I are the only ones that have all the facts for the quote and now the customer is upset tht the quotes are not in
    Any Help would be great

  10. #114
    Join Date
    Dec 2009
    Location
    northeast pa
    Posts
    118
    Quote Originally Posted by normtim View Post
    Since Lennox took over Benner can anyone tell me what happen to the office staff at Benner in KY, I've been trying to get ahold of Joe Englebert and Jane we where working on some quotes and now that Lennox has taken over every time I try to get ahold of them some lennox person butts in and say they will handle it but Jane and Joe and I are the only ones that have all the facts for the quote and now the customer is upset tht the quotes are not in
    Any Help would be great
    Probably all office people were left go as 5/18/11

  11. #115
    Join Date
    Nov 2006
    Location
    Southeastern Pa
    Posts
    17,884
    Quote Originally Posted by FulhamSC View Post
    The people I run into who bad mouth a company are almost always a bad employee and teammate. I will never hire someone who bad mouths their old or current employer, it is a huge warning sign.
    I'm fascinated by that idea. You are opining that the problem is never the company, and always the employee? I'd like to live in that world, lol!

    As for TW, I spoke with Debbie Z a few years ago. She was very nice, but she wanted me to move to Pittsburgh. When I said I would rather stay near Philly, she told me that she would have the Philly guy call me.

    [sound of crickets chirping]

    Nope, never heard from him. Maybe that was a harbinger of things to come.

    My opinion is that if a company cannot decide who will show up for training, and who should be paid more, based on great performance, then they DO have a problem.




    A management problem.

    .
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

    AOP Forum Rules:







  12. #116
    Join Date
    May 2011
    Location
    New York
    Posts
    40
    Quote Originally Posted by timebuilder View Post
    I'm fascinated by that idea. You are opining that the problem is never the company, and always the employee? I'd like to live in that world, lol!

    As for TW, I spoke with Debbie Z a few years ago. She was very nice, but she wanted me to move to Pittsburgh. When I said I would rather stay near Philly, she told me that she would have the Philly guy call me.

    [sound of crickets chirping]

    Nope, never heard from him. Maybe that was a harbinger of things to come.

    My opinion is that if a company cannot decide who will show up for training, and who should be paid more, based on great performance, then they DO have a problem.




    A management problem.

    .
    Please go into some more detail about what your trying to say. You quoted the last 2 sentences of the post and all I can deduct is your upset because the guy from Philly never called. Furthermore, Fulham said (ALMOST ALWAYS), not (ALWAYS) when it comes to bad employees and teammates. I don't understand why only part of a quote is replied to. It is almost like a tabloid where the journalist rearranges the words to make themselves look better or the other person to look bad. Lets face it. A negative person sucks to work with and be around. Every company has them and It only takes 1 person that has that "its not fair" or "poor me" attitude to make life harder for the rest of us. We are all entitled to our opinions but it is up to you get the facts from your own perspective and not from the ramblings of negative people.

  13. #117
    Join Date
    Nov 2006
    Location
    Southeastern Pa
    Posts
    17,884
    Let me try and be more plain, without any quotes.

    I believe it is absurd on its face for someone to put forth the idea that if someone has something bad to say about a former employer, that it is an indication that they would not be a good employee.

    There are many guys that have gotten a raw deal from a bad employer. The most intelligent thing one can do in that case is to make certain you have talked with them to the point where you believe you have a clear picture, using your own life experience and intellect as a sounding board, and determine if the prospective employee is right about what they are saying.

    I have found that a chronic complainer is somewhat inconsistent and wandering in his complaints, as he tries to place the blame for a failed employment experience on others. Someone who has been wronged is usually clear and to the point.

    There. All better now?
    [Avatar photo from a Florida training accident. Everyone walked away.]
    2 Tim 3:16-17

    RSES CMS, HVAC Electrical Specialist

    AOP Forum Rules:







Page 9 of 19 FirstFirst ... 2345678910111213141516 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Comfortech Show Promo Image

Related Forums

Plumbing Talks | Contractor Magazine
Forums | Electrical Construction & Maintenance (EC&M) Magazine
Comfortech365 Virtual Event