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  1. #209
    Join Date
    May 2011
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    15
    Quote Originally Posted by IronWrench View Post
    If anyone cares, I did what I said I would do.





    Quit my job
    flipped of the boss
    took my name off the payroll
    screw you man

    picked up my cell
    rang my babys bell
    said Im three miles from home
    Lol... I know its a song... But are you trying to say you quit NAS?? Also as a little side note, it sounds like Lennox is beginning to lose Benner customers already... Didnt take too long. And its not small, cheap customers that never spend any money. VERY good paying customer beginning to say so long to Lennox as so many others have.. I have heard numbers as high as 82 Benner techs have left Lennox out of the 120 that went there. Thats not too bad of a turnover ratio if you ask me!

  2. #210
    Yeah I quit.

    Lennox was the worst company I have ever dealt with let alone worked for. They treat you like a dog, pay you like a dog and work you like a dog. I have always felt that if you had any honor than you would give a two weeks notice, not with these turkeys, they got what they deserve.

    I left my van and walked away.

    Working for a large 30+ tech company that is local, employee owned, and honest. I make more money, treated with respect, and I can be at home when I need to be.

    Lennox will continue down the same path, they will lose employees, customers, and then they will buy some other company to re-acquire the work.

  3. #211
    Join Date
    Apr 2005
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    where the beer flows like wine
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    2,871
    I hope local contractors see the monster for what it is and boycott the sales of Lennox equipment. why would they want to help their competitor?

  4. #212
    I myself was a Benner employee, tried the NAS deal and was swept off my heels. Could not deal with it , re-shuffled the cards and now on my way to a new horizon with a company that shows you that you are a person and not a idiot or a number .

  5. #213
    A wise man once said, "The grass is always greener...where you water it"

    It's interesting to see the ex-benner and ex-tradewinds guys talking about the "good old days" I know that both of these companies had some really great techs but they both had some guys that did nothing but milk them for all they could. Guys cheating hours (milking NTE's, overquoting jobs, etc), guys abusing generous tool purchase/replacement policies, Guys abusing their gas cards, etc. Basically all of these are STEALING. This is a big reason why Lennox has such a rigid structure. Do you want to know why small private companies end up selling out to big companies? It's not always about the money, but sometimes it is...

    Good successful techs aren't just good at fixing stuff. They take pride not only in the work the perform, but with HOW they perform their work. They don't carry a chip on their shoulder ASSUMING that the managers and owners are making huge amounts of money or taking it easy at the techs expense. Owners risk their finances (and often their families) in order to grow and own a business. Eventually they get to the point where they lose heart...they give their employees an inch only for some to take the proverbial mile. Put yourself in that owner's shoes...you work long stressful hours away from your family, missing out on your kids growing up, everything you own is leveraged for the company...and you still have the employees you put it all on the line for abusing you and stealing from you. Meanwhile, most of the "good" employees look the other way.

    I've been in business for myself. I've seen it happen. It put me under. Now I work for somebody else.

    So why did the owners sell? Who knows for sure. From what I learned being involved with them I don't think it was for the money. I'm sure it didn't hurt, but it seems both were family related. Health issues with family members of one, and missing out on a lot of family time with the other. When you weigh family issues against the risk and shrinking financial reward, who could blame them.

    I worked for Benner. I respect the owner for what he did. I respect a lot of the guys I had the honor to work with. I should have opened my mouth and called out the guys I knew weren't always doing the right thing. Maybe it would have made a difference in the owner selling if he was making more money, but I doubt it. I think Benner grew too fast and couldn't keep track of the financial details. They treated their guys very well--many of whom didn't deserve it. They treated their customers very well--even the ones that nickel and dimed them. They lost money on a lot of accounts because they always tried to do the right thing and oftentimes didn't get paid for it. I know Benner is now calling themselves BME and they are only allowed to work on non-retail accounts. They've cut all the travel time, all the unappreciative customers, and settled into their niche of providing good service at a good price to people that notice and appreciate it. Good for them. I hope they grow into my area and hire me back!

    Now the question I have for the forum...any big retail customers reading this thread? Does it change how you feel about TW, Benner, LNAS?

  6. #214
    Join Date
    Jan 2010
    Location
    Lower mainland bc.
    Posts
    105

    perhaps you should have told them

    Years ago, my wifes boss was pocketing thousands of dollars from customers and not paying tax on it. I do not know what to do in a case like that. Do I call the tax burue and tell them, only to have a tax audit done? Or let it slide? My wife makes way more then I do. If she is canned, our income will drop substantially!

    Honesty to god and mankind is important to me. THE one of the hardest things in the working world to earn is trust. Trust is paramount in law enforcement. Our local news paper has a article discussing how charges or disciplinary action is being waged against another officers because he stole pocket change out of the office drawer. The officer in charge said its not the value of the change that is resulting in the action, but a loss of trust that is the reasons for the action will be placed against this officer.

    It is just really sad, with all the corruption, theft, fraud and greed in the world, why we cannot be a better worker in society. The other day, I found a old letter to my wife from her mom wedged inside one of my three ring binders. I said "crap, she is going to be pissed at me, telling me "HOW DID IT END UP THERE". My wife is emotional. I thought of putting it behind her desk, thinking she would find . But no, I gave it to her, telling it was in the binder "shrugged my shoulders" and suffer her rath. But no, she was cheerful and said "ohh its a Christmas card"

    If you do what is right for the manager or boss, and do you best, and understand what HE has to go though to run the company, then everything will work better for him.

    BTW, when My dad was the regional manager for a restaurant chain for Oregon, Washington and Alaska, I only saw him two weeks out of the month. He worked two weeks, gone to Alaska, then two weeks back. I think the only time he worked for the company and we were disappointed in him not there, was when me and mom walked out at the end of a cub-scout ceremony, and he finally showed up. We were not happy and disappointed.

  7. #215
    Join Date
    Apr 2005
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    where the beer flows like wine
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    Quote Originally Posted by ReasonableGuy View Post
    A wise man once said, "The grass is always greener...where you water it"

    It's interesting to see the ex-benner and ex-tradewinds guys talking about the "good old days" I know that both of these companies had some really great techs but they both had some guys that did nothing but milk them for all they could. Guys cheating hours (milking NTE's, overquoting jobs, etc), guys abusing generous tool purchase/replacement policies, Guys abusing their gas cards, etc. Basically all of these are STEALING. This is a big reason why Lennox has such a rigid structure. Do you want to know why small private companies end up selling out to big companies? It's not always about the money, but sometimes it is...



    So why did the owners sell?
    seems to me by the tone of your post that you are the one use to cheating,lying and stealing and just because you did it does not means everyone was doing it. as far as I know all my co-workers back then were honest and decent people.
    As far as why did they sell,very simple answer, is money upfront and one can always start another business.
    Lennox is a cheap company that wants a lot $$$$ in return for nothing, they dont value their employees or customers, in a nutshell; a well elaborated scam thats all.

  8. #216
    Join Date
    Nov 2006
    Location
    Southeastern Pa
    Posts
    18,855
    Quote Originally Posted by ReasonableGuy View Post
    A wise man once said, "The grass is always greener...where you water it"

    Do you want to know why small private companies end up selling out to big companies? It's not always about the money, but sometimes it is...
    When is a company being purchased by another not "about the money?' OKay, so there were family issues. Fine. I'm sure there were three other companies that could have bought Tradewinds or Benner, but the offer was not as good. Ergo, it's the money. Nothing wrong with that.

    Quote Originally Posted by ReasonableGuy View Post
    Good successful techs aren't just good at fixing stuff. They take pride not only in the work the perform, but with HOW they perform their work.
    Sounds like these guys won't like Lennox. Recommending replacement RTU when there is nothing more wrong with that 10 year old Carrier than a heat exchanger does NOT sound like an outfit that I would ever work for.


    Quote Originally Posted by ReasonableGuy View Post
    Now the question I have for the forum...any big retail customers reading this thread? Does it change how you feel about TW, Benner, LNAS?
    Probably not, since most of them use one of the established third party brokers.

    Retail corporates and the service brokers will figure out the Lennox game really quick. I predict that their business will be smaller next year, and one other broker I know will get bigger.
    [Avatar photo from a Florida training accident. Everyone walked away.]
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  9. #217
    Join Date
    Nov 2009
    Posts
    133
    Quote Originally Posted by ReasonableGuy View Post
    A wise man once said, "The grass is always greener...where you water it"

    It's interesting to see the ex-benner and ex-tradewinds guys talking about the "good old days" I know that both of these companies had some really great techs but they both had some guys that did nothing but milk them for all they could. Guys cheating hours (milking NTE's, overquoting jobs, etc), guys abusing generous tool purchase/replacement policies, Guys abusing their gas cards, etc. Basically all of these are STEALING. This is a big reason why Lennox has such a rigid structure. Do you want to know why small private companies end up selling out to big companies? It's not always about the money, but sometimes it is...
    I will be honest, this part of your post really rubs me the wrong way. I knew quite a few guys that worked at Benner and I think they were probably the most honest group of guys I have worked with. To say they were "stealing" from the company is COMPLETE BS. Did we over quote jobs? Well, yes, we did, but did you ever think there is a reason behind it? What happens if you do a compressor change out, you quote it at 6 hours. You get the job done in six hours, go to start the unit, and something else isn't working right, then what? Spend another couple hours on it, by the time you get everything figured out and wrapped up, paperwork done etc, your at 8 or 9 hours. Then what? Then who picks up the tab on that extra 2 or 3 hours you spent on the job? Because Im sure the customer isn't going to do it, because you sent them a quote and they aren't going to pay over that quote. So yeah, I did over quote jobs, but you cant say that was the demise of the company, if anything it helped them out. Milking NTE's? Well not really sure if I can really argue that considering most, except a few select customers didn't have much of an NTE so it doesn't really take too much to milk it. But again, if they milk the NTE, say they made 30 bucks an hour, Benner charged 70, they spent 3 hours on a jobs that should have taken 1, well I guess Benner just made and extra 80 bucks. So again, not really going to take down a company. I would really like to know how guys were abusing the tool purchase policy, and how NAS is alot more "rigid" about it. Because at Benner, when I needed a PO (and vendors WOULD NOT release anything without a six digit numerical PO) I had to call the office and give them item by item with the cost and for what job it was going to be for, before I even got a PO, so they KNEW what I was getting. And if I wanted a tool, I had to talk to the VP before they would approve it. With Lennox, well its pretty simple, just go to the supply house make your own PO and nobody knows a thing about it until the bill comes in the mail. And not really sure how you would have been able to screw them over on gas cards? Seeing as how you had to enter your mileage everytime you filled up, and if you screwed up a number you got a phone call the next day, but I guess if someone can figure out a way to cheat the system on that, thats pretty sad. Like I said, I never did any of that stuff, and nobody I know of ever did, and to basically label Benner guys as a bunch of thieves, not really cool. I guess Im just glad that 90 percent of the guys were able to get out and find something different. And as for whether any retailers are reading this? Doubtful, but I dont think they need to read this to see whats going on. I know in my area they already lost one of their bigger customers. I am done arguing on this topic now.

  10. #218
    Join Date
    Oct 2011
    Posts
    205
    I have a question since so many say the pay is low @ Lennox NAS. If they went Union, under the National Residential agreement which is referred to as C-Card work in some Locals. Would that be an increase or decrease for most of their techs? In Chicago, C-Card is $22.98/hr & in Albuquerque it's $21.09/hr.

  11. #219
    Join Date
    Apr 2005
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    where the beer flows like wine
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    Quote Originally Posted by prounionelp View Post
    I have a question since so many say the pay is low @ Lennox NAS. If they went Union, under the National Residential agreement which is referred to as C-Card work in some Locals. Would that be an increase or decrease for most of their techs? In Chicago, C-Card is $22.98/hr & in Albuquerque it's $21.09/hr.
    Lennox Nas does not work in residential equipment, they are rooftop jockeys.

  12. #220
    Join Date
    Oct 2011
    Posts
    205
    I understand, but from their work scope on their website, that's C-Card work. It's covered under the National Residential agreement.

  13. #221
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    Apr 2005
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    where the beer flows like wine
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    Quote Originally Posted by prounionelp View Post
    I understand, but from their work scope on their website, that's C-Card work. It's covered under the National Residential agreement.
    I dunno what C card, B card or X card are and dont really care , we dont operate that way up here. whats your point? Lennox is non-union and they will slam doors before going union.

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