I received a price quote for a furnace from an official Rheem dealer. The price quote included a
10-year parts and labor warranty for the Protection Plus warranty extension from Rheem.
The only thing that struck me as odd was this. I was told that I would be charged, by the dealer, $25 for each warranty repair call. This charge would not apply if they were already on site doing a regular inspection and found something wrong.
When I asked what the $25 was for, the salesmen said it was because of the cost to them for doing the paperwork to file a warranty claim with Rheem. Which I thought was odd, but the salesman was honest and admitted it was not typically charged by other HVAC companies.
It seems to me that the dealer is being re-reimbursed
by Rheem for warranty work, and that paperwork costs shouldn't be pushed to me. But I do have to admit that the company seems reputable and their bid was reasonable.
(They were the only HVAC company to do a Manual J calculation."
What are you thoughts about the appropriateness of an extra warranty repair service fee charged by a dealer?
Thanks for your time,