I'm a little curious how different controls companies are set up. In our area we are the only company that the guy in the feild that does the jobs handles all programming and set up of jobs. All the other competitors in the area have people in the office that do all programing and may actully never visit the job. They have start up "Techs" that drop the programs in and may do a little tuning. How do your offices handle jobs? Also the about 1/2 of are people in the BAS side are HVAC mechanics and may handle all the mechanical as well as control service in a building we have contracts for. What back ground do your BAS people come from and do your companies handle mechanical service as well? About 75% of the other controls contractors in our area are just that and do no mechanical service at all and may actually be a division of an elecrical contractor.