Rejects, Recalls and Warranty Claims

[eciguy]

I read in Warranty Week that the average manufacturer spends about 1.9% of their sales on warranty claims. What are the most common defects in the field for air conditioners?

The company I work for makes testing equipment for HVAC manufacturing plants, and it would be great to get some feedback from in-the-field installers as to issues that we should help manufacturers correct.

To get an idea of the testing equipment we've developed so far, browse around our website:
http://www.ecicomplete.com

[mattm]

We don't use test equipment. Changing parts is a lot easier.

[Diceman]

Warranty Week? Wow, they have mags for everything these days.

[eciguy]

Actually, it's an e-zine. Here's the address:
http://www.warrantyweek.com/

Pretty interesting when you consider the millions of dollars that are spent on warranty claims each year.