Lordy are they marrying your daughter or performing heart surgery? I personally believe some HO get carried away with all the BS "been reading to much into what is posted here" You know the most important part of anyone's credentials that I might hire to do a job for me is "ATTITUDE" then I go from there, why don't you call the FBI and get a complete background check on them they may have forgot to turn on the gas stop on a new install and the HO may have reported them because when they tried the heat it would not work. My advise to you would be look to your heart first because even the very best service company's are only as good as the "man doing your job", and quit reading so much into what you see here! yes this site can be of a great starting point and but if your looking for someone else to blame if some of the advise your receive here is responsible for an install gone wrong go for it, but God gave you a mind and to keep it healthy you must use it, and remember just because the sales pitch is got you thinking the guy is an angel right out of heaven remember what the Bible says about wolfs in sheep's clothing go with instinct.
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“Experience is a hard teacher because she gives the test first, the lesson afterwards" ~ Vernon Law
"It's what you learn after you know it all that counts." ~ John Wooden
"When the teachers become unteachable we're all in trouble" ~ Mr. Bill
"Remember "Pro" is only a name, it's not always a mindset determined to do everything correctly" ~ Mr. Bill