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  1. #1
    Im going to have to start taking credit cards to accomodate some customers, any insight on what or who to use vs. what or whom to avoid? THANKS IN ADVANCE

  2. #2
    Join Date
    May 2000
    Location
    Colorado flatland native
    Posts
    15,067

    We use the old

    kind. Less fees that the swipey one thats hooked to the phone line. Hell we only use it once a week anyways.
    My doctor gave me six months to live, but when I couldn't pay the bill he gave me six months more.
    Walter Matthau

  3. #3
    Join Date
    Aug 2003
    Posts
    1,841
    Run the credit card first then do the work your techs can call it in.If they pay buy a credit card I was told that you would lose 5% of sale I don't no if this is true or not.

  4. #4
    Join Date
    Feb 2004
    Posts
    2,597
    you will pay some sort of fee, 2-5% probably, for every transaction. so just figure how many customers will use a cc, and up your prices accordingly.

    when i first started with the co. i'm with, they wouldn't take cc. now we do and i would say it's 50-50, cc and check. people like the bennies the cc companies give them. i charge everything i can for the cash rebate on mine.

  5. #5

    do you...

    ...have to use a machine or can you hand write and call in for approval?

  6. #6
    Join Date
    Aug 2003
    Posts
    1,841
    We just write it down & call it in.You will need full name, account number,valid thru date & type of card.

  7. #7
    Join Date
    Feb 2004
    Posts
    2,597
    and the three digit code on the back.

    [Edited by billva on 02-08-2005 at 06:43 AM]

  8. #8
    Join Date
    Aug 2003
    Posts
    1,841
    We don't do that & it works for us.

  9. #9
    Join Date
    Apr 2002
    Location
    NW Indiana
    Posts
    1,625
    I'll be interested in how this thread comes out. Our contract is up with our machine svc and Im not overly impressed for $1300 a yr for our usage of it and yes a percentage a sales off of it. Obviusly with bigger HVAC operations it becomes more vital.
    "The Bitterness of poor quality remains long after the sweetness of low price is forgotten"

  10. #10
    Join Date
    Aug 2004
    Location
    Bowie, Maryland
    Posts
    22
    Our lease on the sliders is up in March, so I started shopping. The fees are too ourageous, regardless of whether the card is slid, called in or punched in w/zip code. We use the Nextel phones, so I met w/a Nextel rep. and discovered that the Nextel system (small slider that attaches to phone w/infrared printer) will save us thousands of dollars. No batching either. All processing is done directly online. We are a small company, but since we started offering ccards, more that half of our customers use them. So we will see...

  11. #11

    what is...

    ...batching?

  12. #12
    Join Date
    Aug 2004
    Location
    Bowie, Maryland
    Posts
    22
    Daily sales need to be sent to the merchant service who uses the term "batch" for summary of all transactions on each machine for that day. If machine is not batched on the same day as the transaction, there are penalty fees. With Nextel, each transaction is done in "real time" so no summary is needed.

  13. #13

    ok...

    ...gotcha

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