First off, thanks to all that give me constructive advice.
I am a homeowner that had a new Payne heat pump (PH10) and system installed. The problem is as follows:
After installation the installer told me not to run the heat pump untill the drywall was finished (no problem, emergency heat was run at times but not during sanding, etc.). After this was finished he had me turn the breakers on and switch the thermostat to normal heat (honeywell T8611) and said I was good to go (he didn't come out, just told me what to do over the phone). The fan would blow air but the heat pump would not turn on. Eventually auxilary heat would switch on and bring the temperture up.
I called him out to look at it. He came out and couldn't figure out what was wrong so he called the "expert" out. He couldn't figure it out either (spent about 5 hours working on it) but said he'd be back to work on it later.
He came back, did some work and said it's running fine (said he replaced a sticky contactor and changed some wires on the thermostat).
The operation now is as follows. Fan cycles on and off like you would expect, but the heat pump does not run untill the auxilary heat comes on after about 5 minutes or so (as indicated by the "aux heat" text at the thermostat) the auxilary heat and heat pump run for a few minutes and then stop (both together). Fan will run for a minute and stop (which is normal I believe).
I've called every day for the last week or so and the installer has stopped responding (unfortunately he was already paid).
Out of curiosity I looked at the way it was wired and found that the yellow wire (Y) out of the heat pump is hooked up to both the (Y) from the thermostat and the white (W2) from the thermostat and air handler. The white wire (W2) from the heat pump is not connected. Also, the (E) from the air handler is hooked up to the W1 on the thermostat. This all conflicts with schematics I have. It appears that he couldn't get it to work so he tied the heat pump to the auxilary heat circuit. (This would indicate a bad thermostat in my mind?)
Not sure what to do now, I usually do things myself to avoid these problems. As a last resort do I pay to have another company come look at it? I know I won't get anywhere with legal action against the current contractor. If something is bad will any warranty cover it (by the manufacturer)? I'm in the hole as it is with my home remodel project and don't have a lot of money to throw at this. My last months electric bill was $300 (was usually around $125 with the old wall electric heat). I can't afford to keep paying for emergency heat either!
Sorry for the long post. Just wondering if there is anything I can do?