Trane XL16i Install - In Progress - Page 7
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  1. #79
    Join Date
    Jun 2003
    Location
    Hell Hole Swamp
    Posts
    4,180
    Most of this stuff should have been done period, regardless of whether pics of the work was going to be posted on the internet, there wouldnt be a problem if they had done a decent job in the first place, everyone would have been complimenting their work instead of criticizing it, I hardly call doing a good job and giving the customer their moneys worth "Aggrevation"

  2. #80
    Join Date
    Jul 2004
    Location
    midwest
    Posts
    2,868
    His bid should have covered the fine details unless you want to give the home owner a bid that covers fine details and one that does not. What kind of thinking is this? This guy bought one of the best systems he could get and I would expect all fine details(as you put it) to be covered.

  3. #81
    Join Date
    May 2004
    Posts
    315
    Originally posted by kcrossley
    i agree some of the stuff is due to being lazy and not caring but do u guys think that this homeowner hanging on them all day they just wanted to get the hell out of there?
    If you're going to make a comment like this you really should read the original post, which clearly indicates that I checked out their work AFTER they left. I was NOT hanging on them all day. You'll also see in other posts that I made that my intention was to "show off" their work, not criticize it.

    [Edited by kcrossley on 02-05-2005 at 11:48 AM]
    my mistake when they come back like u said make sure u post the pictures and make sure u are satisified with the rework that they did,and dont forget about the warrenty

  4. #82
    Join Date
    Jul 2004
    Location
    midwest
    Posts
    2,868
    Originally posted by swampfox
    Most of this stuff should have been done period, regardless of whether pics of the work was going to be posted on the internet, there wouldnt be a problem if they had done a decent job in the first place, everyone would have been complimenting their work instead of criticizing it, I hardly call doing a good job and giving the customer their moneys worth "Aggrevation"
    You posted while I was typing but I agree 100%

  5. #83
    Join Date
    Jul 2004
    Posts
    76
    Originally posted by bigtime
    I'd say the aggravation of dealing with this was worth an extra 15% of the sales price.
    Wow. I think this scares me as much as the guy who raised his bid 25% when I mentioned I wanted permits filed.

  6. #84
    Join Date
    Dec 2000
    Posts
    44

    Frown

    I don't want to soud off about other peoples work but I can't hold my tongue on this one. I am interested to know if you got more than one estimate for the job. If so, how did it compare to the others? Also what was your feeling on the presentation and thoroughness of the comfort survey/analysis? the job looks like cookie cutter new work that we go around fixing all the time. You have some fine equipment there, unfotrunately the workmanship on the install looks sub-par. Good luck with all and I agree with the other posts regarding the install here.

  7. #85
    Join Date
    Dec 2000
    Posts
    44

    again...

    Definitely talk with a TRANE Rep, maybe see if the dealer's TM will meet you, Mine comes out to see the work I do from time to time, and interact with the customer. As a TRANE Dealer, I am embarrassed for the experience you are having, I know TRANE will be too. Good luck.

  8. #86
    Join Date
    Jan 2005
    Location
    Williamsburg, VA
    Posts
    386
    Originally posted by boilrmakr
    I am interested to know if you got more than one estimate for the job. If so, how did it compare to the others? Also what was your feeling on the presentation and thoroughness of the comfort survey/analysis?
    I recieved two estimates. One from the independent HVAC contractor I used, the other from a larger HVAC company through Home Depot. The larger company was considerably more, a lot more. I probably shouldn't disclose any more details because from what I understand we're not supposed to talk about pricing on this discussion board.

    The larger company sent out a sales representative and provided a comfort survey/analysis, which was very thorough. The smaller company did not, but both HVAC contractors recommended the same size systems.

    I would have gotten one more but because I was on emergency heat and temperatures at the time were in the teens, I didn't.

  9. #87
    Join Date
    Jan 2005
    Location
    Williamsburg, VA
    Posts
    386

    Re: again...

    Originally posted by boilrmakr
    Definitely talk with a TRANE Rep, maybe see if the dealer's TM will meet you, Mine comes out to see the work I do from time to time, and interact with the customer. As a TRANE Dealer, I am embarrassed for the experience you are having, I know TRANE will be too. Good luck.
    I have spoken with a Trane tech specialist, only because I was concerned about my 10-year warranty and several participating members were scaring me a bit about certain procedures that may have been left out.

    The Trane tech specialist I spoke with is familair with the installer and said he is confident that the work was done properly, but is reviewing the install. Strangely, although the person is an area Trane tech specialist he works for another company, a wholesaler I believe. Is this typical?

  10. #88
    Join Date
    Aug 2002
    Location
    Office and warehouse in both Crystal River & New Port Richey ,FL
    Posts
    18,836
    Trane typically works for the distributer/wholesaler,does not compete but sells product to contractors.

    You have every right to complain and NO obligation to tell them you are psoting here in advance.

    If they had done a good job ,the would have been pround.

  11. #89
    Join Date
    Jan 2005
    Location
    Williamsburg, VA
    Posts
    386
    I just heard from my HVAC contractor today and apparently an inspector is coming out to check out the system sometime this week. What's this all about? Does the inspector work for the state or the county? Do I need to do anything in preperation for his/her inspection?

  12. #90
    Join Date
    Jul 2002
    Location
    Zelienople, Pa
    Posts
    2,965
    The larger company sent out a sales representative and provided a comfort survey/analysis, which was very thorough. The smaller company did not, but both HVAC contractors recommended the same size systems.


    You really do get what you pay for.

    Chances are you wouldn't be dealing with this headache right now if you went with the other company...
    How tall are you Private???!!!!

  13. #91
    Join Date
    Feb 2005
    Posts
    19
    This type of work is one of the biggest problems in our industry. The work is average at best, as I have stated in a previous post. However, please keep in mind that you got what you paid for. There are a lot of really bad companies out there, but there are only a handfull of good ones. You said the other company was a lot higher. Well, there was a reason he was higher. I am a comfort consultant for my company and we are the highest in town. I know walking into each and every home that I am usually at least $1000 higher than everyone else. But I also know there is not a single company in town that beats our installations or our service. PERIOD. This type of work must be the norm for his company or else he wouldn't have made the comments about his installations prior to completing the job.

    The problem is that you paid for a Ford and expected a Lexus. Equipment typically isn't what you are paying for. The installation is what you are getting for your money. I think you paid an average price and got an average install.

    Also, what kind of proposal did he work up for you? Was it an actual proposal? How did he present it?

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