Hopefully the HVAC guys are listening in.
My folks bought a house last summer which has a RUUD AC and electric (non-heatpump) system. We noticed the house takes a LONG time to warm up (central Texas, Bastrop, not really cold) so we called AHS. They sent whoever they
use, and the first guy said the sequencer was bad so he ordered one. That didn't change anything. Then he said the thermostat inside was bad so he changed that and told my folks it would really be better. The house still
takes over two hours to increase five degrees (1500 sq foot house 42 degrees outside)So mom called the company and they sent the dad of the first guy. He opened
it up and said "well, here is your problem, someone didn't wire it right. It needs two circuits and they only wired in one" Well she called me and told me this and I got on line and looked up the model number:
UBHC17J14SHH and according to the on line documentation it says it is a single circuit system. Does it sound like we are dealing with people who don't know what they are doing? Should we call a RUUD dealer and pay for a
different service call? Could it possibly be missing something that is actually part of the heating unit?(jumper?)
The heat coming from the vents is luke warm. I have never lived in a house with electric heater type furnace so don't know what is correct but would think the output would be greater than luke warm. I know the AC guys don't like AHC (American Home Shield) but we got it cause
my folks are on a fixed income but at this point I am beginning to question the guys who have been out there..Just wanted to run this all by some more
experienced folks and see if they think we should go thru an actual RUUD
dealer to have it looked at.
Thanks so much!
UPDATE. My mom just called and my stepdad pulled off the access panel to take a look(power off of course). Sure enough, one of the two breakers is not hooked up.(must have been this way since the house was built 3-4 years ago) Mom says on the access panel
it shows the optional bridge but is not installed. My guess is, that if the bridge is installed than it only has one breaker(this one has two)? I wonder why they installed it this way when the system states it is a single circuit unit? Nevertheless they are only working at half mass. Was the guy too quick to say "they wired it wrong" but rather should have looked at the circuit, to see if it is adequate then possibly look into installing the optional bridge?
Anyway any recommendations would be greatly appriciated. Not looking to fix myself but hoping for direction of who we should call next (being the last two were supposidly licensed techs)The last one told them they need an electrican to run another leg to the heater..