Atlanta, Ga.
Temp. below freezing
winter ice storm
Thermostats showing auxillary heat
house is nice and warm inside
HVAC/Heat pumps are brand new

Is it normal for the two outside units to have ice all over them just like the patio furniture? I thought the guys had a defroster in them.

Do they even try and kick on when it is cold cold and icy outside or do heat strips do all thee work?
Thanks pros