>>> why do uninformed homeowners come on here looking to dump there problem on the havc tech or installer when they have no idea how the equipment operates.<<<
That is precisely why they come here is for help to learn why they are having problems. If the caliber of companies were such every job was perfect, we, as members of our Industry, would just be helping each other with problems. Which means there is a very good chance we do not know how all the equipment, systems, and/or controls don't work either or we wouldn't be asking each other.
Anyway, I will offer this to you Summer.
1. The nation as a whole was told utilities would rise this year and you can check last years bills to see what you were paying for KW hours.
2. Many parts of the nation are colder than normal forcing longer heating periods each day thus raising heating costs. People with heat pumps and strip heat will really see the difference vs. gas furnaces which are a constant 80% or more efficient (gas furnaces can be as high as 90% efficient today)when operating properly.
3. At 25 degrees outside, heat pumps become almost 50% less efficient (they produse only 50% of their rated tonnage)than at higher temperatures. There should be a pamphlet with the outdoor heat pump showing tonnage in BTUs at various outdoor temps.
4. It is very important to have your system set up properly for winter operation. Your a/c person, or someone knowlegeable, may have to come back and check total system operation.
5. It is also very important to do all one can to make a home as energy efficient as is possible construction-wise.
6. Your a/c person needs to come out and explain why your system is costing so much to operate or explain why it isn't.
7. You can contact your utility company and ask if they feel your costs are too high for additional feed-back on this issue.
8. Hopefully the system installed is of adequate design and size to heat your home in the first place.
good luck and hope this helps a little.
ps: maybe you could tell us a little about your system(s) and also get back and post what has transpired.