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  1. #1
    Join Date
    Jul 2002
    Location
    Zelienople, Pa
    Posts
    2,965
    Us to do a good job installing their equipment?

    I sold a 2 ton Goodman heat pump system the other day.

    My installers put it in and upon start up relized there was NO refrigerant in the condenser. Not because the factory forgot to charge it. It was because the factory forgot to mount the compressor and it fell over during shipping and mashed in the side of the coil!
    Its not that I'm trying to bash a brand, but things like this do turn you off from selling that particular brand.
    How tall are you Private???!!!!

  2. #2
    Join Date
    Feb 2004
    Location
    Kingsport, Tennessee
    Posts
    649

    Manufacture goofs

    Its not only Goodman; I have seen some unbelievable stuff come out of the boxes of so called premium brands. Makes you wonder whether the assmebly line workers are still stoned on Monday!

  3. #3
    Join Date
    Nov 2001
    Posts
    1,874
    Did a job some time back,
    Installer was opening up the refrigerant lines after the unit had been leak checked and vacum pump was removed.
    The stop ring in the sevice valve had not been installed, He was backing out the suction service valve expecting it to stop at the ring. It came BLOWING out at what ever the off cycle pressure was, and just missed his head.

    Even now I still look for the stop ring in the valve body.

    That unit was a Bryant, If that matters.
    If you try to fail, and succeed.
    Which have you done ?



  4. #4
    Join Date
    Jul 2002
    Location
    Zelienople, Pa
    Posts
    2,965
    We went back this morning to exchange the condenser.

    Opened the new box to check and SAME THING! + it was all beat to hell...
    How tall are you Private???!!!!

  5. #5
    Join Date
    Apr 2003
    Location
    Iowa
    Posts
    763
    I need a hobby but I don't think its gonna be defending Goodman too much.

  6. #6
    BoltonNC
    I would be interested in the serieal numbers off those units I've never and I mean Never had a problem like that on my Goodmans. I would like to check my inventory myself.

  7. #7
    Join Date
    Jul 2002
    Location
    Zelienople, Pa
    Posts
    2,965
    I'll know tomorrow when the tech turns in his paperwork...
    How tall are you Private???!!!!

  8. #8
    Join Date
    May 2000
    Location
    Indianapolis, IN, USA
    Posts
    34,089
    As a wise man ... (ok as HJ) once said, they're all junk!

  9. #9
    Join Date
    Jan 2005
    Location
    Seattle
    Posts
    191

    smashed coil

    Bolton nc.
    Not to be overly observant here.
    But around here any more its not
    "still stoned from the weekend"
    It's still seeing pretty colors
    from the exstacy.

    Speaking of which, your guy did not
    notice that the unit was smashed
    that bad BEFORE doing the install
    I have had customers complain when
    some of the aluminum(paper thin fins)
    are a little crinkled. Its the first
    thing I look for when uncrating the
    big old heavy things

  10. #10
    Join Date
    Jul 2002
    Location
    Zelienople, Pa
    Posts
    2,965
    He said the compressor was lodged in a way that it didn't roll around.
    You know how installers are when they are rolling on a job.
    He probably had his helper load and unload the unit and set it on the new pad...
    How tall are you Private???!!!!

  11. #11
    Join Date
    Apr 2004
    Location
    Niantic, Illinois
    Posts
    545
    I've had one similar experience with Trane. They evidently didn't tighten the set screw on the condenser fan blade. The unit started and ran fine that day. Got a no cool call on it the next day. The fan blade had slid down the shaft, evidently while rotating, and tore the hell out of the inside of the unit. Wiring, coil, refrigerant piping. I replaced the unit that day. I had a similar problem with a Lennox. The condenser fan motor was mopunted to the lid of the unit. It mounted to a solid metal disc in the center surrounded by the louvers. The louvers broke away from the center and the motot, blade and all fell spinning into the unit. Trashed it all.

  12. #12
    Join Date
    Jul 2002
    Location
    Zelienople, Pa
    Posts
    2,965
    And when this happens the Homeowner is standing there thinking you're selling them junk and calling you every other day with something they're concerned about...
    How tall are you Private???!!!!

  13. #13
    Join Date
    Apr 2004
    Location
    Niantic, Illinois
    Posts
    545
    Originally posted by BoltonNC
    And when this happens the Homeowner is standing there thinking you're selling them junk and calling you every other day with something they're concerned about...
    Right on! One thing goes wrong, you make it right, after that you are out there chasing every squeak the squirrells make because the unit may have made a noise.

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