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  1. #14
    Join Date
    Sep 2002
    Posts
    4,970
    Originally posted by NormChris






    Do you want an uneducated person servicing your equipment?


    If he is well educated At repairing and servicing my equipment I would have no problem with his spelling or grammer. If he had great grammer and spelling ability but didnt know a thing about what I hired him for I would be pissed. Im not sure why this is getting to be such a sticking point but I guess I had better think about picking up the technician certification exam guide and see how many chapters there are about grammer and spelling being thats seems to be a major thing.

  2. #15
    Join Date
    Jan 2001
    Location
    Pacific Coast of Canada
    Posts
    4,008
    Originally posted by NormChris


    Spelling and grammar seem to have become a lost art. I have seen a growing number of spelling and grammar errors in several major news sites lately.

    Although technically correct, I would prefer to see what you wrote as:
    "a growing number of spelling and grammatical errors"


  3. #16
    Join Date
    Aug 2003
    Location
    Ft Worth Tx ( North Richland Hills)
    Posts
    2,141
    I no watcha meen norm.
    How can you have any pudding if you don't eat your meat?

  4. #17
    Join Date
    Jan 2002
    Location
    tip of the mitt
    Posts
    1,974
    Norm, I agree, short of going back to high school what would you suggest as training?
    I have my own little world. But it's OK...they know me here.

  5. #18
    Join Date
    Sep 2002
    Posts
    3,708
    Again the only people that have this problem or teachers.

    I have yet,to lose a customer because of grammer or spelling.

    If spelling and grammer was a issue,then explain why there are more mexican in the work force then ever before.

    I bet some of you elites,still have your silver spoon as well.


  6. #19
    Join Date
    Mar 2003
    Posts
    190
    Saw an ad in a trade journal. Picture of two guys, one
    was bent over a piece of equipment wearing jeans and a
    tee shirt, kinda dirty, bubba type. The other was in a nice
    uniform, creases, carrying an invoice book. Point of the
    ad was which would you prefer working on your equipment.
    I remember thinking I only saw one person working.
    Appearances (vans, clothes, speech, grammar, spelling, etc.)
    may make one "appear" professional or not. Appearances can
    be deceiving.

  7. #20
    Join Date
    Sep 2002
    Location
    South Dakota
    Posts
    6,579
    Originally posted by tinman
    Norm, I agree, short of going back to high school what would you suggest as training?


    Proper written communication, spelling and grammar do make a difference to customers reading service invoices!

    When I was a service manager I reviewed every service ticket and made a list of the errors. I then held several service meetings and worked on the worst ones.

    I also provided each technician with a spelling list of commonly misspelled and misused words to carry in their trucks. They could easily look up any word they were unsure of.

    It looks pretty poor when a technician can't spell condenser or compressor correctly or uses "there" when he should have used "their" for example.

    It is all about professionalism.

    Norm

  8. #21
    Join Date
    Jan 2002
    Location
    tip of the mitt
    Posts
    1,974
    Simpleman, I agree however I want to improve my writing skills for my own satisfaction. If you have read any of my posts you would have to agree, I need it.

    Other than penmanship our customers have not complained about grammar.
    I have my own little world. But it's OK...they know me here.

  9. #22
    Join Date
    Sep 2002
    Location
    South Dakota
    Posts
    6,579
    Originally posted by simpleman
    Again the only people that have this problem or teachers.

    I have yet,to lose a customer because of grammer or spelling.

    If spelling and grammer was a issue,then explain why there are more mexican in the work force then ever before.

    I bet some of you elites,still have your silver spoon as well.

    Grammar is spelled with an "ar" not "er". Many HVAC instructors can't write well either! I constantly correct the English of my own students. Good speaking and writing skills are an important part of being a professional. Customers do recognize the difference.

  10. #23
    Join Date
    Sep 2002
    Posts
    3,708
    Thanks Norm,but you overlooked the or when it should have been are.




  11. #24
    Join Date
    Sep 2002
    Location
    South Dakota
    Posts
    6,579
    Originally posted by tinman
    Simpleman, I agree however I want to improve my writing skills for my own satisfaction. If you have read any of my posts you would have to agree, I need it.

    Other than penmanship our customers have not complained about grammar.
    Most customers will not say anything, they will just call the company that they deem the most professional. You usually don't know why you lost the customer unless you ask them. As a service manager I always called them to find out why they switched service companies. I also asked new customers why they want to switch from their former service company to our company. You get some interesting insight in how customers think when you do this all the time.


  12. #25
    Join Date
    Sep 2002
    Location
    South Dakota
    Posts
    6,579
    Originally posted by simpleman
    Thanks Norm,but you overlooked the or when it should have been are.




    I saw that but was being nice.

  13. #26
    Join Date
    Jan 2004
    Location
    Earth
    Posts
    4,879
    Most customers care more about if can you fix it, than if you can spell it. Actions speak louder than words, always have, and always will.
    A Diamond is just a piece of coal, that made good under pressure!

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