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  1. #1
    Join Date
    Sep 2002
    Location
    South Dakota
    Posts
    6,579


    Spelling and grammar seem to have become a lost art. I have seen a growing number of spelling and grammar errors in several major news sites lately.

    Customers notice such errors in our service work orders and tickets. Such mistakes make us look unprofessional. Customers begin to think that if we can't communicate clearly then how can they be sure we actually performed quality workmanship?

    Do you want an uneducated person servicing your equipment?


  2. #2
    Join Date
    Feb 2002
    Location
    Yuma, Arizona
    Posts
    930
    Norm;
    I agree with you.
    But,a lot of people migrate to the hands on trades as a way not to have to learn the skills of writing.
    My self included.. But I have enrolled in courses to get my A.A. so I am taking English classes again.
    Back to your point, Yes if a tech works on a house of some academic type person and his (her) writing skills are bad, it makes the tech look bad also. Period!
    Schools just are not teaching proper English any more. Ebonics are more important to some districts.

    Keep up the crusade....

    Yuma,
    What is snow? Is it that white stuff in a freezer?

  3. #3
    Join Date
    Sep 2002
    Location
    South Dakota
    Posts
    6,579
    Originally posted by Yuma
    Norm;
    I agree with you.
    But,a lot of people migrate to the hands on trades as a way not to have to learn the skills of writing.
    My self included.. But I have enrolled in courses to get my A.A. so I am taking English classes again.
    Back to your point, Yes if a tech works on a house of some academic type person and his (her) writing skills are bad, it makes the tech look bad also. Period!
    Schools just are not teaching proper English any more. Ebonics are more important to some districts.

    Keep up the crusade....

    Yuma,

    Yuma, I appreciate the support! There is a real need for all technicians to improve their writing an communication skills.

    Norm

  4. #4
    Join Date
    Oct 2003
    Posts
    566
    Originally posted by NormChris
    Spelling and grammar seem to have become a lost art. I have seen a growing number of spelling and grammar errors in several major news sites lately.

    Customers notice such errors in our service work orders and tickets. Such mistakes make us look unprofessional. Customers begin to think that if we can't communicate clearly then how can they be sure we actually performed quality workmanship?

    Do you want an uneducated person servicing your equipment?

    How many times did you reread your post before you clicked on "submit"?....
    Hey mosquito, quit biting (slap!!) me... ©
    Anyone like Josey Wales?
    C'mon, you know I'm right!

  5. #5
    Join Date
    Mar 2003
    Location
    Cincinnati
    Posts
    7,977
    In a round about way you are making fun of me cause I can't spell. Thanks, now I'm gonna drink.

    I fully agree with you though. In the real world where it matters I make sure my writing is well worded and everything is spelled correctly. I work with a guy that drives me crazy because he wont even bother to learn to spell, and on top of that he puts slight ebonics into his writings.


  6. #6
    Join Date
    Jun 2001
    Posts
    3,916
    Not only are proper grammatical skills necessary but also the ability to fully document services performed and notes about the system layout for future use.

  7. #7
    Join Date
    Dec 2004
    Location
    Belton, Texas
    Posts
    107
    Not sure how many times he reread it before clicking submit, but he used 'an' in place of 'and'. Very unprofessional workmanship.

  8. #8
    Join Date
    Sep 2002
    Location
    South Dakota
    Posts
    6,579
    Originally posted by texan30
    Not sure how many times he reread it before clicking submit, but he used 'an' in place of 'and'. Very unprofessional workmanship.
    I am quite willing to own up to and correct my own mistakes but I fail to see what you are attempting to point out.

    Norm

  9. #9
    Join Date
    Dec 2002
    Posts
    9,871

    Norm you are right

    I'm able to write much higher dollar tickets quite simply for the fact of being able to interject hyper engineerese into the context of the body of a service report. In other words, higher BS ability does equate to a higher paycheck. Thanks again Norm for bringing this to the forefront!

    [Edited by rob10 on 01-22-2005 at 10:55 PM]

  10. #10
    Join Date
    Mar 2004
    Location
    Grottoes VA
    Posts
    5,856
    I once wrote a note to a customer and a couple of the words I did not spell correctly. So I wrote a note at the bottom saying "sorry for the mis-spelling but my pen doesn't have a spell check."

    She called into the office saying she got a kick out of the side note.
    Karst means cave. So, I search for caves.

  11. #11
    Join Date
    Dec 2004
    Location
    Belton, Texas
    Posts
    107
    Norm, you stated;

    There is a real need for all technicians to improve their writing an communication skills.

    This should read as;

    There is a real need for all technicians to improve their writing AND communication skills.

    I just could not pass that up. My evil twin inside me leaks out from time to time.

  12. #12
    Join Date
    Sep 2002
    Location
    South Dakota
    Posts
    6,579

    Re: Norm you are right

    Originally posted by rob10
    I'm able to write much higher dollar tickets quite simply for the fact of being able to interject hyper engineerese into the context of the body of a service report. In other words, higher BS ability does equate to a higher paycheck. Thanks again Norm for bringing this to the forefront!

    [Edited by rob10 on 01-22-2005 at 10:55 PM]


    Rob you are right. I have yet to be able to read my doctors writing. If it works for him it should work for us.

  13. #13
    Join Date
    Sep 2002
    Location
    South Dakota
    Posts
    6,579
    Originally posted by texan30
    Norm, you stated;

    There is a real need for all technicians to improve their writing an communication skills.

    This should read as;

    There is a real need for all technicians to improve their writing AND communication skills.

    I just could not pass that up. My evil twin inside me leaks out from time to time.
    Just a typo error is all.


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