Spelling & Grammar

[NormChris]

Spelling and grammar seem to have become a lost art. I have seen a growing number of spelling and grammar errors in several major news sites lately.

Customers notice such errors in our service work orders and tickets. Such mistakes make us look unprofessional. Customers begin to think that if we can't communicate clearly then how can they be sure we actually performed quality workmanship?

Do you want an uneducated person servicing your equipment?

[Yuma]

Norm;
I agree with you.
But,a lot of people migrate to the hands on trades as a way not to have to learn the skills of writing.
My self included.. But I have enrolled in courses to get my A.A. so I am taking English classes again.
Back to your point, Yes if a tech works on a house of some academic type person and his (her) writing skills are bad, it makes the tech look bad also. Period!
Schools just are not teaching proper English any more. Ebonics are more important to some districts.

Keep up the crusade....

Yuma,

[NormChris]

Originally posted by Yuma
Norm;
I agree with you.
But,a lot of people migrate to the hands on trades as a way not to have to learn the skills of writing.
My self included.. But I have enrolled in courses to get my A.A. so I am taking English classes again.
Back to your point, Yes if a tech works on a house of some academic type person and his (her) writing skills are bad, it makes the tech look bad also. Period!
Schools just are not teaching proper English any more. Ebonics are more important to some districts.

Keep up the crusade....

Yuma,

Yuma, I appreciate the support! There is a real need for all technicians to improve their writing an communication skills.

Norm

[hi-tork]

Originally posted by NormChris
Spelling and grammar seem to have become a lost art. I have seen a growing number of spelling and grammar errors in several major news sites lately.

Customers notice such errors in our service work orders and tickets. Such mistakes make us look unprofessional. Customers begin to think that if we can't communicate clearly then how can they be sure we actually performed quality workmanship?

Do you want an uneducated person servicing your equipment?

How many times did you reread your post before you clicked on "submit"?....

[mattm]

In a round about way you are making fun of me cause I can't spell. Thanks, now I'm gonna drink.

I fully agree with you though. In the real world where it matters I make sure my writing is well worded and everything is spelled correctly. I work with a guy that drives me crazy because he wont even bother to learn to spell, and on top of that he puts slight ebonics into his writings.

[bb]

Not only are proper grammatical skills necessary but also the ability to fully document services performed and notes about the system layout for future use.

[texan30]

Not sure how many times he reread it before clicking submit, but he used 'an' in place of 'and'. Very unprofessional workmanship.

[NormChris]

Originally posted by texan30
Not sure how many times he reread it before clicking submit, but he used 'an' in place of 'and'. Very unprofessional workmanship.

I am quite willing to own up to and correct my own mistakes but I fail to see what you are attempting to point out.

Norm

[rob10]

I'm able to write much higher dollar tickets quite simply for the fact of being able to interject hyper engineerese into the context of the body of a service report. In other words, higher BS ability does equate to a higher paycheck. Thanks again Norm for bringing this to the forefront!

[Edited by rob10 on 01-22-2005 at 10:55 PM]

[karsthuntr]

I once wrote a note to a customer and a couple of the words I did not spell correctly. So I wrote a note at the bottom saying "sorry for the mis-spelling but my pen doesn't have a spell check."

She called into the office saying she got a kick out of the side note.

[texan30]

Norm, you stated;

There is a real need for all technicians to improve their writing an communication skills.

This should read as;

There is a real need for all technicians to improve their writing AND communication skills.

I just could not pass that up. My evil twin inside me leaks out from time to time.

[NormChris]

Originally posted by rob10
I'm able to write much higher dollar tickets quite simply for the fact of being able to interject hyper engineerese into the context of the body of a service report. In other words, higher BS ability does equate to a higher paycheck. Thanks again Norm for bringing this to the forefront!

[Edited by rob10 on 01-22-2005 at 10:55 PM]

Rob you are right. I have yet to be able to read my doctors writing. If it works for him it should work for us.

[NormChris]

Originally posted by texan30
Norm, you stated;

There is a real need for all technicians to improve their writing an communication skills.

This should read as;

There is a real need for all technicians to improve their writing AND communication skills.

I just could not pass that up. My evil twin inside me leaks out from time to time.

Just a typo error is all.